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Brandywine Homes USA - Kansas City
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The whole process from start to finish was great very smooth
Business response:
Hi, Sheila. Thank you so much for leaving us a stellar review!
I contacted Brandy Wine with regard to a property a friend of mine told me about. I was on a pretty tight schedule with limited time to look at properties. Wow, was I surprised when I connected with Sally? She was super friendly and accommodating to my schedule, which I'd like to say was outside the 9-5 time frame. We talked about several options and decided on one property in particular; we arrived early but not as early as Sally. She was there ready to go as we had told her we would be in a hurry. Anyway, she could not h... read more
Business response:
Hi, Christine. Your feedback is highly appreciated. Thank you for the review!
Returns my calls within a day. I feel my concerns are respected
Business response:
Hi, Louanna. Thanks for taking the time to share your positive experience. We truly appreciate it!
Sally Riley has been our property manager for almost a year. She is amazing. She’s available, she communicates well and she handles any issues we’ve had promptly. Every Single Time. I’ve had many negative experiences over the years with property managers so having Sally has been a relief! She even drove to me to pick up my rent payment once because I couldn’t get into the app and I had a painful tooth infection. It wasn’t a short drive either. She cares about her job and her tenants and it shows. Thanks Sally!
Business response:
Hi, Tara. We are thrilled to learn that you had a positive experience with us!
Would leave zero stars but their website won’t let you select less than 2 stars! Thanks for wasting my time! Don’t ever accept an offer on your home from this company! They make a nice offer then have their “inspector” come and prepare a scope of work bid to essentially remodel your home. Then they try to drop their offer down as much as 25 k in hopes you will pay for their remodel! As petty as changing switch plate covers to ones of their choosing! Huge waste of time and they will try to steal your home from you!
Business response:
Thank you for sharing your feedback and we are sorry to hear that we didn’t meet your expectation. We have escalated your comments to the local market and someone from our team will get back to you soon. In the meantime, if you have anything else to share please feel free to reach us directly at escalations@brandywinehomesusa.com .
property manager Sally Riley does a great job returning calls and doing follow ups on work orders
Awful customer service. Awful communication.Awful response time. Took 9 hours for my property manager to escalate my work order for service. I didn’t have heat in my home and there was zero urgency from my property manager to resolve my issue. Very disappointed.
Business response:
Thank you for sharing your feedback and we are sorry to hear that we didn’t meet your expectation. We have escalated your comments to the local market and someone from our team will get back to you soon. In the meantime, if you have anything else to share please feel free to reach us directly at escalations@brandywinehomesusa.com .
never was fix
Business response:
Thank you for sharing your feedback and we are sorry to hear that we didn’t meet your expectation. We have escalated your comments to the local market and someone from our team will get back to you soon. In the meantime, if you have anything else to share please feel free to reach us directly at escalations@brandywinehomesusa.com .
Frequently asked questions about Brandywine Homes USA - Kansas City
How is Brandywine Homes USA - Kansas City rated?
Brandywine Homes USA - Kansas City has a 4.1 star rating with 14 reviews.
When is Brandywine Homes USA - Kansas City open?
Brandywine Homes USA - Kansas City is closed now. It will open at 9:00 a.m.