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3043 Townsgate Rd, Suite 200, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Overall great process. Streamlined. Look forward to doing business with my lender in the future.
Brianna Koke was extremely helpful. She knew everything we needed to do to get approved. We are so thankful for her assistance.
Business response:
Hi Randy - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Disappointed that final closing figures were less favorable. I was expecting a lower monthly savings on my payments. In other words, give a more accurate estimate of new payments for the refinance up front.
Business response:
We appreciate your review, Evans. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
Breeana was mazing very responsive and on top of everything
Business response:
Hi Clinque - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Brianna was excellent and very competent. Several of the requests for information from underwriting I thought were unreasonable but she was able to keep me on track all the way through the process. She is truly an asset to your company!
Business response:
Thank you for taking the time to share your experience with us, Geri. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Everything was flawless and easy!! Thanks so much!!
Business response:
Hi Jennifer - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
I had a fantastic experience! Huge shoutout to Meridith Lavelle—she supported me every step of the way. Her expertise and professionalism made a big difference in how smoothly everything went. I’m incredibly grateful I had the chance to work with her
Business response:
Thank you for the positive review, Leah! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Brianna Koke was wonderful to work with, great customer service.
Business response:
Hi Glen - Your feedback is greatly appreciated. Thank you for the review.
Everything was great
Business response:
Hi Lucien - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
The loan processor that I called for a few questions was rude, and hung up while I was still talking.
Business response:
Hi Michael - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Brianna Koke has a 4.7 star rating with 289 reviews.
Brianna Koke is closed now. It will open on Monday at 9:00 a.m.