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Bristol Village At Charter Colony
- Apartments
- Midlothian, VA
About this business
Location details
500 Bristol Village Dr, Midlothian, VA, 23114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great Place to Live! Just recently moved to Bristol Village and love it here. The office staff are very helpful and friendly, maintenance requests are resolved as quickly as possible and the community itself is beautiful. This is easily one of the best places I've ever lived.
Safe and professional This complex is very well maintained and has great amenities for the residents. There's a club house with pool, fitness center, business center and a grill out back by the pool to use. They also have a car care center that has a vacuum, garage and place to wash your car. The complex is half residents that own their place and the other half rents to young business people. Great community and convenient to area necessities. The apartments are very well designed with upscale features. Very high ceilings an... read more
Business response:
Thank you for your wonderful review! We are so happy that you love our community, amenities, and location as much as we do! Bristol Village is the best Midlothian has to offer!
Current Tenant Highly Disappointed Bad maintenance and management doesn’t care. I moved here based on the reviews and will be moving on where maintenance actually does their jobs.
Business response:
Hello, our team is discouraged by your experience at Bristol Village at Charter Colony and disagrees with your characterization of our maintenance and management teams. Our goal is always to provide maintenance services in a timely manner. All resident requests are addressed in the order in which they are received with priority given to more urgent repairs. That said, if your request has been pending for longer than expected, you can always reach out to us directly to get more information about the status.
Do not waste your time. Some of the apartments are privately owned, and those tenants seem to enjoy living here. However, renting through the complex is a total waste of money. They do not maintain the units. When I moved in, the paint job was not done, the appliances were half broken, floors were cracked and the electrical system fails time and time again. Management is terrible, they have no interpersonal skills and the manager’s assistant is always changing so you’ll talk to a different person each time. since moving in, ... read more
Business response:
We are concerned to hear you've been experiencing ongoing maintenance issues and that the quality of our community has fallen below your expectations. Please swing by the office or give us a call at your next convenience so that we can discuss your issues in greater detail. Our team is here to help our valued residents enjoy the positive living experience they deserve, so we sincerely hope to speak with you soon. Thank you.
Good location poor management We've lived in this apartment community for several years. When we moved in the place was well maintained. After about a year here, a company called Dreyfuss Management took over as property manager. Given the observations and degradation of care, I don't know that we would rent here again. I would advise anyone to thoroughly shop around. There are other apartment communities here that are newer and (currently) better run. The pros of living here: - Decent sized unit with big windows, lots of tr... read more
Business response:
Hello. We are concerned to hear your experience in our community has fallen, but we do greatly appreciate you taking the time to share this detailed feedback with us. We are glad that you have been happy with your home overall, as well as our hard-working maintenance team. Please contact us here in the office directly and we would love the opportunity to go over the problem areas you've noticed around the grounds and work with you to help you enjoy more of the five-star living experience you deserve. Our team is always looki... read more
Poor/bad communication We set an appointment to see tour the property. No one was in the building when we arrived. We waited around for 20min because we were early and still no one showed. Unfortunate. Thanks for wasting our time.
Frequently asked questions about Bristol Village At Charter Colony
How is Bristol Village At Charter Colony rated?
Bristol Village At Charter Colony has a 4.1 star rating with 72 reviews.
When is Bristol Village At Charter Colony open?
Bristol Village At Charter Colony is closed now. It will open tomorrow at 9:00 a.m.