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Bud Brown Volkswagen Parts Department
- Other
- Olathe, KS
About this business
At Bud Brown Volkswagen Parts department, you'll find a team of qualified service technicians standing by to help you with any of your auto service related needs. We service everything from oil changes, tire rotations, brake pads or transmission problems, and more!
Location details
925 North Rawhide, Olathe, KS, 66061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 6:00 p.m. | |
| Tue | 07:00 a.m. to 6:00 p.m. | |
| Wed | 07:00 a.m. to 6:00 p.m. | |
| Thu | 07:00 a.m. to 6:00 p.m. | |
| Fri | 07:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Trying to reach parts department 15 minutes after opening. Whoever answered would transfer to parts and the line would go dead no hold music no ringing no one talking just an empty line I would wait 60 seconds to see if anything happened and it wouldn't. I tried this 4 times. Explaining to the same person answering the phone each time that it wasn't working properly and each time she had a different excuse."She can't help that they're busy." Or "they're outside in the lot" she even said "theyre outside shoveling snow" which ... read more
To the point: I drive 130 miles from Bud Brown. Worth the drive to receive above average quality service. Part time private work in Germany and drive much there . Brown's service is equal to one receives in Germany.
I've been going here for 2 years now and every time I have service done, I don't have to worry if it has been done correctly. This is something I couldn't say at other places. At times it is pricey, but I think everything is to some extent. I am not sure if I like the Express Service which is an oil change with no appointment. I like it when there is no one in front of me but lately it's been over 2 hours. But again, at least I know it is done correctly.
I will not be returning to this dealership again. I purchased my car here a couple of years ago and went in to get the car serviced. I made an appointment online, and when I went in they told me it would be a 4 hour wait. They did not inform us of this when we booked the appointment. Steve seemed very bothered by our presence and was overall very rude. He could not even acknowledge us when we walked in. He did not like the fact we made an appointment online, so I guess don't do that in the future if you choose to come here. ... read more
The level of customer service has gone downhill over the last several years. While VW is still a solid car maker, this particular dealership leaves quite a bit to be desired. I was one of the their first customers when they opened up after losing their Chrysler dealership. However, the cars are overpriced and therefore I buy my VW’s elsewhere despite BB being closer to my home. This is why I would prefer to have my cars serviced here. Not any more, they openly discourage servicing cars that weren’t purchased at BB. I’d love ... read more
Frequently asked questions about Bud Brown Volkswagen Parts Department
How is Bud Brown Volkswagen Parts Department rated?
Bud Brown Volkswagen Parts Department has a 4.8 star rating with 28 reviews.
When is Bud Brown Volkswagen Parts Department open?
Bud Brown Volkswagen Parts Department is closed now. It will open tomorrow at 8:00 a.m.