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Bulldog Security Services
- Security Services
- Houston, TX
About this business
About Bulldog Security Services OUR MISSION At Bulldog Security Services, your home is our business. Protecting it is what we do. Driven by our desire to keep our neighbors safe, our customer first mentality has awarded us an A+ BBB rating. With a focus on smart security and an eye for innovation, we offer the convenience of a truly connected home; providing continued peace of mind 24/7. Our mission is simple- to help keep you, your loved ones, and your property safe. Our job is to help protect what is most important to y... read more
Location details
14340 Torrey Chase Blvd., Suite 250, Houston, TX, 77014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
West did an awesome job installing. He’s an expert and helping with placing and hooking everything up quickly.
Business response:
Orian, Thank you so much for your 5-star review. We're so thrilled you enjoyed your Bulldog experience. Our Install team ranks #1 among all ADT Dealers for customer satisfaction, I'm so glad you felt that. I'll be sure to share your positive feedback with West and his Manager so he can be recognized for another "awesome job". We appreciate you taking the time to share!
Rufus was great, walked me through everything! Took his time to explain everything so that I could understand how to operate the whole system.
Business response:
Sharon, Thanks so much for your 5-Star review! We're thrilled that you enjoyed your experience with Rufus. Being family owned, we teach a transparent, educative approach and we're so glad you felt that. I'll be sure to share your review on our internal portal so Rufus may be recognized for his "great" service. We appreciate you taking the time to share :)
The sales rep of course did an amazing job. When the first technician came to do the installment he was very good at explaining everything. Because of how the electrical work runs throughout the house the display screen could not be mounted so there would be another piece to hold up on our TV center. The first technician said it would take a week to arrive and he would be swinging by to set it up. Two weeks passed and I got a call about another technician coming and we would be busy on that day. This second one was rude over... read more
Business response:
Karen, Thank you for praising your sales rep. Being family owned, it’s important we take a transparent, educative approach and we’re glad you felt that. That said, we are truly sorry about the poor communication on the Installation side. The needed device should have absolutely been ordered and installed much faster (and smoother). This will certainly be escalated to Install leaders so they may address it, but also use as a learning lesson. We want to do right by you but am unable to locate an account under Karen Lopez or th... read more
Aaron was great! Explained very well & went through the apps with me! I actually cut myself while washing dishes while he was there and he got bandaids for me. :)
Everything went smooth. He was great and very personable. Couldn’t be happier. Thank you!
Business response:
Hi Dan! Thank you so much for your kind feedback. We are thrilled to hear you couldn't be happier with your experience with our Bulldog team! We'll be sure to share your feedback so your account team can be praised by their peers for their stellar service. We appreciate you taking the time to share!
Questus was very helpful technician and informative about the entire process. He was very professional and really took his time to answer our questions. We are so thankful for his time and helping us secure our home.
Business response:
Hi Erika! Thank you so much for your 5-star review! We are thrilled to hear you enjoyed your experience with our Bulldog team. Being family owned, it's important that our customer's receive a personalized, professional experience centered on education. We're glad you felt that level of care! We hope you enjoy the peace of mind that a secure home brings :) We appreciate you sharing your feedback!
James did a fantastic job! Very professional and courteous. He took the time to explain the many features of the new system. Highly recommend James and out sales rep Eric from Bulldog security.
Business response:
Hi Jamie! Thank you so much for sharing your feedback on your experience with our Bulldog team! Being family-owned, customer service is of the utmost importance and we're thrilled to hear you felt that level of care with both James and Eric. I'll be sure to share your feedback internally so they are recognized for their stellar service to you. We appreciate you taking the time to share with the BBB community, thanks again!
Geraldo S. is an expert technician. Very professional and knowledgeable on the use of ***products. He took time to ensure we knew how to use the various products and provided possible recommendations to upgrade our security. I would definitely recommend Geraldo for future installations.
Business response:
Hi Arthur, thank you SO much for taking the time to share your feedback. Being family owned, we are thrilled to hear you not only enjoyed your experience with Geraldo, but would recommend him! That's exactly the kind of service we strive for. We'll be sure to share your review on our internal portal so he may be recognized by his peers/management for his stellar service. Thanks again!
Jason was phenomenal! He was thorough and very courteous and professional!
Business response:
Hi Veronica! Thanks so much for your 5-star review. We are so happy to hear you enjoyed your experience with Jason. Being family owned, your happiness is of the utmost importance to us! We'll be sure to share your review internally so he is recognized by management and his peers for his "phenomenal" service to you. We appreciate you taking the time to share with the BBB community :)
Frequently asked questions about Bulldog Security Services
How is Bulldog Security Services rated?
Bulldog Security Services has a 4.9 star rating with 2,342 reviews.
When is Bulldog Security Services open?
Bulldog Security Services is closed now. It will open at 8:00 a.m.