Camelback Ford Service

David Genao 

on Google

2 months ago

I scheduled a service appointment online and clearly documented the engine concerns I was experiencing. At no point during scheduling or in the confirmation email was it communicated that diagnosis could be delayed by multiple days or that the appointment was essentially only for vehicle drop-off. I was offered a Monday at 1 PM appointment and reasonably assumed that meant the vehicle would be evaluated around that time. When I arrived, I was told the vehicle would still take two to three additional days just to be diagnose... read more

mo mo 

on Google

a month ago

I wish I read the reviews before I came to this dealership. My experience is just like everyone else's - Camelback Ford truly goes out of their way to provide awful customer service. I booked an oil change on a Tuesday morning at 7:40. When I arrived to check-in I was pointed to my "Service Advisor" Henry's desk. After waiting for a while Henry finally came over and couldn't be bothered to say hello or even make eye contact - he just said "name". I got checked in for my oil change, I told Henry I was going to wait and a... read more

Carly Vetere 

on Google

5 months ago

Pretty disappointed in the service I received here for my car. First, I come in and let them know i scheduled an appointment the nice girl worker I talked to didn’t do personal vehicle services so she went over to ask the guys who did help service the personal vehicles. They all stared at her like she had 10 eyes and then grumbled and eventually said I could come over. The man, Henry Amancha, who helped get me set up for the inspection and service talked to me like I was stupid. I go home get a call about what needs fixed. I... read more

clinton mason 

on Google

6 months ago

I scheduled a service for a recall on my 2025 ford F250 on. Vehicle was dropped off Monday 9/22/25, and I was told over the phone the vehical would be ready for pick up by end of day Tuesday, next business day. When I arrived today at 2pm the service associate told me that they would need 4-6days due to having 30 vehicles ahead and only 2 specialized technicians. They refused to provide me the name of the associate that scheduled the service originally and when I asked for a rental, I was told I would need to schedule 6-8 w... read more

Ashley Sanchez 

on Google

6 months ago

This place is a horrible place to go! Avoid taking you car here. I dropped my car off Saturday for a recall. I spoke to Henry A amancha. He said 3-5 and it’s Saturday already I called Thursday because I received a message on Wednesday. And no answer called 3 times and then called again Friday 4 times no answer and again called today 4-5 times and no answer from him so I finally called the service number online and this lady answered and said my vehicle was ready to pick up and how the warranty was expired. If he would have s... read more