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Canine Country Club - North Valley
- Pet Boarding
- Los Ranchos de Albuquerque, NM
About this business
Location details
7327 4th Street NW, Los Ranchos de Albuquerque, NM, 87107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:30 a.m. to 7:00 p.m. | |
| Tue | 06:30 a.m. to 7:00 p.m. | |
| Wed | 06:30 a.m. to 7:00 p.m. | |
| Thu | 06:30 a.m. to 7:00 p.m. | |
| Fri | 06:30 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | 09:00 a.m. to 5:00 p.m. |
Nov 25th -- 2nd part to updated Review James Turner, stated Temporary Regional Manager for Canine Country Club & Boarding reached out to us via voicemail- We returned his call & as of today haven't heard back yet- He states he is flying up to meet with Billy & wants to get our side of this- We look forward to sharing that info-Even though it may be a bit difficult as I just had oral surgery- See attached VET invoice for latest incident- This is for the latest VET visit. Unfortunately this isn't the only immediate VET ca... read more
Business response:
Mona and Roger, First and foremost, thank you for all your communication over the past week. You are both sincere and wonderful pet parents. We truly appreciate your feedback and your engagement during this time so that we could accurately identify the processes we need to improve on to make all our pet parents feel great about the services we offer and the care we provide. Rest assured, with your feedback we are going to continue our improvements to make Canine Country Club the best pet resort in Albuquerque. We appreciate ... read more
if I could leave zero stars I would. this place is a terrible place for your pets. Heed my warning, they should be put out of business. My poor dog was a basket case when we picked him up... never again. I have no idea what happened and everyone was mum...
Business response:
We greatly appreciate feedback for our resort, as we always want to provide an excellent experience for all our guests and pet parents. With that being said, we do ask that reviews be truthful, and these claims are simply not. Please know that leaving a review based on the experience of a former employee is considered a conflict of interest with Google's review guidelines. This reviewer is not a customer of our business.
I'm sorry to say I am SO disappointed. The girls at the desk are SO sweet, but when I came back 2 days later.... I brought 6 feedings for each of my small schnauzers... I only needed 4. I gave VERY explicate feeding instructions for each. What I got back: they returned 4 feedings for my older schnauzer, 1 feeding for my baby schnauzer, zero vegetables, ALL 4 probiotics. Their bedding was wet, the dogs were filthy. I was fine with the filthy (to me it meant they had fun) - I gave them a bath - I was fine with wet beddi... read more
Business response:
Cindy, thank you for addressing your concerns with us. At Canine Country Club - North Valley, we aim to provide the best care we can for your pet and we are truly sorry to hear you were unsatisfied with our services. Please call us back at (505) 898-0725 and ask for our manager so that we can best assist you.
I recently received an email from Canine Country Club apologizing for the way "additional obstacles that have impacted you ... and we are working to get things on track." However, for me this apology is too little too late. I called and left two voice mails (on a Tuesday and Thursday) re: being charged for a full day and half day for a doggie day care visit in July. I did not receive a call back. On Saturday, I finally got through to someone at the westside location and asked for a supervisor to return my call. When the S... read more
Business response:
Richard, we greatly appreciate you taking the time to speak with us and for allowing us to address your concerns. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets.
today when we dropped our dog off they said the play area was at "capacity" and that our dog would have to sit in a Kennel all morning, they will put her in the play are for TWO hours and then she has to go back in a kennel. They will graciously just charge us a "half day" since thats all the play shes getting....?????? So now we are paying for her to sit in a kennel and then get only 2 hours of playtime because we drop her off on our way to work and there was no way to rearrange plans this late this morning. So frustrating.... read more
I contacted the Canine Club prior to our dog's reservation and asked about shot requirements for boarding. In addition to the shots our dog already had, they informed us she would need the canine influenza shot too. We were told that the mobile vet could do the shot for $40. I called my vet and they said the shot would cost me $38. For a couple dollars more, I figured I would just have the shot done at Canine Country Club. We took our dog Roxy in at our scheduled time on December 13, went over all the charges and extra ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Paul W.. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. Please call us at (505) 898-0725 and we'd be happy to help you out. Thank you, Canine Country Club - North
Longtime customer but will never take my dogs here again. Both came home with kennel cough and one also had severe vomiting and diarrhea. This dog also had a flea infestation and severe flea bites on his neck. What in the hell is going on here? They always come home and drink copious amounts of water. I'm wondering if it's restricted to limit potty breaks. They nickel and dime you for everything. I could hire a private nurse to care for them cheaper. They are closed for three solid days over every holiday. Prepare to be... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Michelle M.. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at (505) 898-0725 and we'd be happy to help you out. Please ask to speak to a Manager On Duty. Cheers, Canine Country Club - North
They do a good job with the dogs; they don't do a very good job with customer service for the owners. They have had my records wrong and failed to make the indicated corrections. They have provided misinformation and conflicting information about my dog's vaccination requirements. Most bothersome is the very extensive paperwork required every time I would board my dog overnight. When I asked if this might be copied into the system, they suggested I could make my own copy (e.g., name, address, blah, blah, blah). They already ... read more
Dropped off my dog for grooming and boarding while in town for a business meeting. Asked for 3/4" trim ect. When I picked her up she had been bathed but not cut at all. I was in a hurry to leave town, so I let it go. 4 weeks later same secnario. This time I said cut her hair to a length of 1-1/4". When I picked her up it had been cut to 1/4" length. I live in the San Juan mountains and it's mid December. She will be freezing when let outside to relieve herself. Was told a manager would me. Two days and no call even... read more
Frequently asked questions about Canine Country Club - North Valley
How is Canine Country Club - North Valley rated?
Canine Country Club - North Valley has a 4.4 star rating with 575 reviews.
When is Canine Country Club - North Valley open?
Canine Country Club - North Valley is open now. It will close at 7:00 p.m.