Install carpet in three bedrooms.
My wife and I visited the showroom on Glades Road late one evening and it was quiet as it was close to them closing. The few carpet service personnel they had at that time were tied up with customers but the window treatment gentleman (Alan I believe) helped us as best he could until they were freed up.
Alan helped make some sense of some scribbled measurements I had taken of our rooms so at least we knew how much carpet (approximately) we needed. Alan was very friendly and it was a pleasure... read more
Business response:
We appreciate the detailed positive feedback. We are glad you had a great experience with our company...it is always good to hear when everyone who interacts with our customers does a good job. Enjoy your new carpet!
Lou Morano
President
We used them twice. Once for wall to wall carpet in the bedrooms. This time we had them for an area rug.
Shari was my sales person. She was helpful, professional and took as much time as was needed to make sure the project was done to satisfaction. The installation was flawless, professional, and they even took the time to clean up after themselves. They are the only carpet company that I will be using in the future.
Business response:
Shari and our team work very hard to help insure our customers have a superior experience with exceptional value.
We are really happy that you had a great experience.
They gave me a quote on having my entire condo (over 1200 square feet) tiled. This would include rip up of carpet flooring and quarter round moulding.
I really liked the people at Capitol. They were extremely courteous in all my communications with them. They were a little bit higher priced than another company I spoke with so I went with the lower bid.
If I had more money to play around with, I might consider using them in the future.
Installed carpet on my stairs and loft area.
The communication between the provider and the customer was excellent. However, the installation took longer than expected because their policy is to call on the day of installation between 8 am and 10 a.m. On the day of the scheduled installation, they called at 10:15 and by that time it was pouring and they were unable to cut the carpet as I do not have a garage. It then took over a week to reschedule between my schedule and the weather. I would recommend that they schedule thin... read more
Business response:
Thank you for the feedback. We try to accommodate schedules the best we can. Our normal system is to schedule a definite day for installation as we did with your installation and give an approximate time on the day of installation. We are sorry that was inconvenient for your schedule. In the future you can contact me at loum@capitolcarpetandtile.com and I will get you a better idea of time for any service you may need. Our customers are our most valuable asset and we want to insure an exceptional experience whenever we can. ... read more
Purchased and had carpet installed in whole house except kitchen. Also purchased and had installed flooring in kitchen.
Everyone was professional & fantastic. Extremely helpful and did a great job. I had no issues at all.
They did carpeting in two bedrooms and a couple of closets.
I had a little difficulty honoring the coupon, but they eventually checked with a manager and I got it honored. The carpet looks really good so far.
We dealt with the Boca branch. We did two separate jobs about a year apart -- Kitchen/Laundry Room in 2011 and two bathrooms this year. They tore out the old tile and installed the new.
Sales staff was excellent and helpful -- price was very competitive. I think the installers, at least on the second job, were independent contractor, and on the second job were a bit more difficult to work with. The quality of both installations was excellent. There were some minor issues will billing/payment, but these were quickly resolved.
Visited their Boca store, found and purchased ceramic tile.
It went much better than expected. They had the tile I liked in stock, at a great price, and it was delivered as promised. The sales and delivery personnel were professional and reliable, and they spoke very highly of their company and employer. A refreshing but rare occurrence.
Purchased and had carpet installed in three bedrooms, hallway, and closets.
I went to the Boca Raton store. The sales staff were all very nice. Anthony was helpful in getting me a good quality carpet at a good price. The store has a nice display of carpets. The installers arrived later than planned, but did an excellent job. Loretta from the service department followed up to see if I was happy with the carpet and installation. Overall a good experience, and I would recommend using this company.
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