This profile has been claimed by the business owner or representative.
Capitol Park Plaza & Twins
- Apartments
- Washington, DC
About this business
Location details
201 I Street SW, Washington, DC, 20024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Convenient but dated Convenient location, but the building is dated. The apartments and neighbors are nice.
terribly bad maintenance department you want a maintenance department that ignores your requests for days so that the issue stretches into weeks, hangs up on you when you call, then completely dismisses you when they do show up two weeks later? live here! horrifically bad maintenance team.
Business response:
We're truly sorry to hear about your experience with our maintenance services. It's important to us that all residents have a positive experience and we regret that we missed the mark this time. We would appreciate the opportunity to discuss this further. Please reach out to us at CustomerSuccessTeam@emcmgmt.com. ~Customer Success Team
It's A Place to Live, If You Really Need It Pros: Affordable rent options for folks who make below a certain annual amount, clean pool, lots of trees in courtyard, spacious floor plans, large balconies. The gym has basic weightlifting equipment (but they always get stolen), elliptical, treadmill and bike options (once broken it takes months to fix); there is no AC, only ceiling fans. The AC issue “can’t be fixed”. Most office staff are very nice and helpful; management has always been nice as well - though any time there was... read more
Business response:
Thank you for taking the time to share your thoughts with us. While we’re happy to hear that our attentive customer service, community amenities, and spacious floor plans were to your liking, we’re disappointed that we fell short in other areas. We value your feedback and will be discussing your review with the rest of our team to see how we can improve the living experience in our community. If you have any additional comments, questions, or concerns, please contact our management office or send an email to our Customer Suc... read more
Pros and Cons Cons: The building has zero security and anyone can get in. The gates are constantly broken and management is never in a rush to fix them or notify residents that they are broken. Most of the building is in need of major renovation. Pros: The maintenance team is amazing and always fix things in a timely manner. The units are large and wood floors are beautiful. However, make sure, if you sign lease, that you are NOT getting an "efficiency unit". They are 1/4 smaller than their average studios but cost the same ... read more
Business response:
Thank you for sharing your thoughts with us. While we’re glad to hear that you’re pleased with our maintenance team and convenient location, it’s disappointing that certain aspects of our community have not met your expectations. We will be sharing your feedback with our entire team to discuss ways we can better serve our residents. We encourage you to reach out directly to our office, so that we may work together to improve your experience. You’re also welcome to reach out to our Customer Success Team by email at CustomerSu... read more
Crime-Ridden and Dirty! Crime-ridden, dirty, security just for show, water shut offs every week, rude management, can hear the highway literally nonstop, constantly smelled like marijuana, laundry machines rarely work and are contaminated. Absolutely every single package I had delivered there was stolen. Once, a package was stolen within 15 minutes of delivery. Management doesn't care and refuses to install security cameras to hallways. When I was moving out, multiple people stopped me and said "good for you for getting out"... read more
Business response:
We appreciate you sharing this with us and we'd like to speak with you about these concerns immediately. The comfort and well-being of our residents are of the utmost importance, so we will do everything we can to address any concerns they may have. We will be sharing your feedback with our team to discuss ways we can improve our community. Please give our management office a call or send our Customer Success Team an email at CustomerSuccessTeam@vmimgmt.com to discuss your review further. We hope to hear from you soon. ~ Cus... read more
Ok but could be better communication I needed to re certify my lease for next year and my lease is about to end in a month .I suffered through with my child in a small studio apartment with no space for us for a year ,called the office like the letter told me since I am a month away from my lease ending was told someone would call me back and they never did ,they were good about emailing back but that doesn't happen either , so what will me and my child do and its time to renew is the question. also I have experienced proper... read more
Business response:
Thank you for taking the time to review our community. We appreciate your feedback and sincerely apologize if we didn’t respond to your lease renewal inquiry in a timely manner. We can assure you that the comfort of our residents is of the utmost importance but unfortunately, crime can happen anywhere at any time. Our team would like the opportunity to address your leasing questions and any concerns you may have, please give our management office a call at your earliest convenience. You’re also welcome to contact our Custome... read more
Security is a joke We are moving out after living here for almost 3 years. When we moved in we had horrible luck with the leasing agent Erica. She lost some of our paperwork and told us 3 months after we moved in so we had to fill it all out again. They used to have 24 hour security but now you are lucky if you can find them during the day or night. You can call for security at night if you need them but good luck ever getting a hold of someone. It's best to go look for them unless you are trying to be discreet. The last str... read more
Business response:
Thank you for providing feedback on your residency at Capitol Park Plaza. I am very sorry to hear about your experiences in the community. I would love to sit down with you and discuss your concerns with the building. Our goal is to continually provide exemplary service, and I would like to get more detail from you to ensure that all our residents have the best experience possible. Please feel free to contact me directly at cappkmgr@vmimgmt.com or 202-488-4500. Thank you - Deborah Cooper, Community Manager
Frequently asked questions about Capitol Park Plaza & Twins
How is Capitol Park Plaza & Twins rated?
Capitol Park Plaza & Twins has a 3.3 star rating with 145 reviews.
When is Capitol Park Plaza & Twins open?
Capitol Park Plaza & Twins is closed now. It will open at 9:00 a.m.