tbabylee on DealerRater
16 years ago
02/26/2007, 08:06 AM
This is an update to an earlier review I posted. I tried editing my first review, but each time got an Unable to Display Page error, so I'm adding a new one.
Two hours after I posted my review of this dealership, my 2004 Murano broke down. The culprit? A hopelessly corroded wiring system, which necessitated both the wiring harness and alternator replacement. The alternator replacement was simple, however, because this particular repair hasn't been performed frequently or at all on a Murano, Nissan doesn't even have specs on how long the repair should take. Since I live in Olympia, I took the car to the Bruce Titus Olympia Nissan dealer for repairs, rather than tow it over 100 miles to Beaverton Nissan, where I bought the car. Bruce Titus had never replaced the wiring harness on a Murano before because they've never seen one fail. My car has been at the Nissan dealership for over a week because they had to order the wiring harness, then figure out how to replace it. I had the car two days before it broke down and have been without it now for ten. I'm supposed to get it back later today.
Fortunately, all the repairs, the towing and the rental car were covered under Nissan's original manufacturer's warranty. Otherwise, I'd be out around $2500, but there's no deductible, so the only thing I've had to pay is for gas for the rental car.
Needless to say, I have to revise my ratings for Beaverton Nissan's quality of service and overall experience. The car was supposedly certified, but the problem was easily diagnosed by Bruce Titus in Olympia within 10 minutes, so Beaverton's service department should have noticed the wiring corrosion during the inspection before they certified the car.
I did receive a heartfelt apology from my sales person, Melanie, and an offer of a free oil change if I'm ever in Beaverton. I also asked Melanie to pass on the details of my experience to the service department. I'm not too optimistic about it changing anything, but hope that they'll be more careful and thorough in the future before certifying their cars.
I guess my advice, which is always good practice, would be to get an independent inspection of a used car before purchase. If I didn't live over 100 miles away from where I bought the car, I certainly would've done so and would've insisted that Beaverton complete the repairs before buying the car. And if they refused, I would've looked elsewhere for the car.