Champion Windows and Home Exteriors of Louisville

Thomas J. 

on GuildQuality

3 weeks ago

1. Look at Menards quality. Windows similar quality for less than half. Despite being told my storm dorm was built by champion, it’s a Larson. Could get a better door from Menards for less than half. Spend all this money for uv windows and my door doesn’t block the heat. Why wasn’t I told that? Either tell me or do it. 

Review in Louisville, KY 

on GuildQuality

3 weeks ago

Please make a link for payment easy. I cannot pay as your link provided!!. Need to provide the test for what You explained to your customer from beginning. Example: as the heat cannot go through the windows as expanded!. 

Jessi J. 

on GuildQuality

3 weeks ago

Communication was HORRIBLE. I do NOT want to use Champion again. I need more windows replaced and am weighing the pros and cons of going with the poorer quality company just so I can get someone to talk to me. I ordered my windows in MARCH and was told 6-8 weeks but couldn't get anyone to tell me anything for MONTHS. My money was taken quickly, though. We reached out to Champion multiple times; it was difficult to reach a live person and when we did, at least twice we were told that a message would be sent to the appropriate... read more

Rachelle B. 

on GuildQuality

a month ago

This has not been a pleasant home improvement experience. I would not recommenend this company. 

Ruth S. 

on GuildQuality

2 months ago

I would tell them to make sure and double chech your order. I was not pleased with the process to qualify for loan. I was not told from beginning how the loan process was. I needed to go thru all 3 credit bureaus. 

Cheryl B. 

on GuildQuality

2 months ago

See below. And, also because I paid for a front storm door that you do not actually sell. The cost of that door is $1600, which I was asked to pay in full on the day of sale in order to get financing. I asked for a check as my financing is with your recommended financing carrier, and I need that check to pay off the financing. I have not heard back. 

Gene W. 

on GuildQuality

2 months ago

Until Champion resolves the exterior color not matching the sample we picked out to match our existing trim, I would not recommend. 

Joe L. 

on GuildQuality

3 months ago

Customer service was horrific! No follow up or follow through .. quick to take my money, then dropped the ball thereafter! I will tell everyone in my circle of influence not to use champion 

Jennifer H. 

on GuildQuality

4 months ago

Extremely poor communication. We had an issue and our sales rep refused to help us correct the issue. Felt like we were just a pay check for them not a customer.