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1151 S Torrey Pines Dr, Las Vegas, NV, 89146, United States
Get directionsMy mother-in-law received care at this facility. And is currently there as of three weeks. There is always a front desk person available when checking in and checking out. All the nurses have been great, including Princess and Theresa. I realize the demand of care and staff aren't always ideal. The facility has gotten better since I have been there. It's clean and the meals are decent. The nurses will come as quickly as they can when they are requested. But the most impressive part would be the physical therapists, especiall... read more
Do not come here! My relative was brought here for rehab from Veterans admin! Shame on VA for having this trashy place on their list. My relative pushed the nurse button and 40 mins later when i arrived no one had come to see what he needed. Told the staff i was removing my relative from the facility! This worker got loud demanding to know why he is leaving? I didnt like her demeanor and i gave her the same negative energy she was giving me! I got his items and we proceeded to leave. We were stopped in the hallway by the sa... read more
Business response:
Thank you for leaving feedback. Our administrator has been made aware of this review. Please reach out to us at (702) 938-8333 so we may identify ways to improve your experience.
If I could give this place zero stars I would. My mother was placed here from P.A.M. which we loved however a Doctor there felt she needed a different type of care. Well, she got that as she is now deceased after 2 days of being there! After being told by 2 different Doctors that she had anout 6 months to live. BARBARA is the rudest, most unprofessional person and should never be around anyone who needs health care. She completely lacks compassion, I can't believe she even holds a title of charge nurse. BARBARA SHOULD BE FI... read more
Business response:
Hi, Cheri. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at Charleston Post Acute and would love the opportunity to improve. Please get in touch with us at (702) 938-8333!
This place is disgusting, from the minute you walk in it overwhelms you with , how to end up in a skilled nursing home like this with depression and despair. Each nurse has a bad attitude, if you even show how you know what meds you are taking. They get mad, because you know on what you need to do. You are not going to be lied too. Don't bother pressing the call light, no body comes for hours, stay far away from here. Do not even consider this as an option. Even the office staff are mad and once you get checked in you can c... read more
They failed to provide communication access for a deaf patient and an IPhone was never returned after the patient passed. Social workers offered no help and didn't return my calls about the missing IPhone and accessories. The phone was being used after the patient passed for 11 days until discontinued service. Beware of the facility!!!!
Neglect patients/residence due to lack of staff. They brush off call lights and leave them soiled in wet diapers. The rooms are messy and are always disorganized and impresentable. Again, probably due to lack of staff. The nurses are always rushing so you can't get an answer from them on how your loved one is doing; in-person or in the phone! The care is definitely not up the par. I used to work for SNFs and admitted patients and this definitely isn't the way you treat them. Zero 0 stars ‼
Charleston Post Acute has a 4 star rating with 73 reviews.
Charleston Post Acute is open now. It is open 24/7.