Citadel Credit Union

Pamela Ring 

on Google

a year ago

I have several accounts and I visit several different branches of Citadel. I have never had a problem with my accounts that wasn't easily and pleasantly resolved. I recommend Citadel FCU to all my friends! 

Sarah Purtell 

on Google

2 years ago

So disappointed in Citadel and how downhill they’ve gone. The new mobile app is not user friendly and the rollout deleted my e-bills, causing me to miss payments and be charged late fees. I never have had something like this happen to me. Customer service disconnected me when I tried to get support. When I finally got through, they were outside the US, which I don’t expect from a local credit union. I am shopping for a new bank. Do not recommend. 

ARMEN 

on Google

6 years ago

I bank with 4 other banks and they don't even compare to citadel. Citadel is the best bank (credit union) period. I love the attention to customers when I walk in, I love the free cashier check they offer (1 a month), I love their overall energy. The cashiers are super friendly and happy to answer all my questions. Unlike other banks that are motivated by greed, Citadel actually serves it's community. I do not represent Citadel. I’m simply giving credit where credit is due. 

Jeff Wagenmann 

on Google

a month ago

Worst customer service ever would give zero stars if it was possible. 

Douglas Amtsfield 

on Google

4 years ago

I recommend using another Credit Union. Citadel Credit Union does not participate in the local ATM system. To withdrawal money from your account you must go to a branch office or selected drug store. WAWA has fee free ATMs, they don't charge for withdraws but Citadel does. This is very inconvenient and costly.