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Citadel Credit Union
- Credit Unions
- Warminster, PA
About this business
Location details
836 W Street Rd, Warminster, PA, 18974, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
For years, we were with another bank. Had to get a couple issues addressed and it took a dozen calls and 4 weeks before we finally gave up. Called Citadel 800# and got great information (seemed too easy), then met with one of the folks in Eagle. She was amazing. Knowledgeable, professional, accommodating - and in one visit got us everything we needed. We're moving all our accounts to Citadel. She even walked us through the mobile app, which is incredibly well done and user friendly. Every interaction with their team has been... read more
Citadel will take your money, the car & ignore their own staff when confronted with an error.They illegally added thousands onto a car loan Refuse to speak to their *** about their s**** up Loan is paid off & they still ***o the freaking car without letting the police know!!!! 10's of thousands of dollars gone because some company doesn't feel they need to act professionally and in a legitimate manner NEVER NEVER NEVER USE THIS PLACE FOR A LOAN!!!!
If I could leave a zero I would. I have an auto loan through them, and man do I wish the dealership did not do me so dirty. This bank is so far behind the times. 4 customer services **** in 2 days and none of them were able to solve my problem. They will not send you an email, they have to send a request to send an email for anything related to your account. They will not fax a 10 day payoff. If you want anything done quickly and efficiently, this IS NOT the bank for you. To send an email, it takes 1-2 business days after a ... read more
We have an auto loan with citadel credit union. They are advertising they will help those affected by the government shutdown. However when my husband called in to ask for such help they proceeded to tell him he doesnt count. Yet my husband works for a government contractor whom can not pay my husband while the government is shut down. My husband is not working due to the shutdown. He works on an army base. And he has a government ID and yet he still does not qualify . This is discrimination and there should be a law suit fo... read more
Business response:
*******, Thank you for sharing your experience. We truly regret to hear about the frustration and difficulty youve encountered. Our intention is always to support members during challenging times, and we apologize if your interaction did not reflect that ************** like the opportunity to review your situation in detail and see how we can assist. Please email us at ************************************************ with your account information and any relevant details. A dedicated team member will work with you directly t... read more
0 Stars! DO NOT USE THIS CREDIT UNION unless you want to be treated poorly. We financed a car through Citadel, thought we had set up automatic payments, but the due date passed and the payment was not made, I tried to log onto my account to see what happened to my payment. I was unable to log on, got the message that the account was locked due to too many invalid log-in attempts. Called Citadel, spoke with a woman about the payment and the log in problem. I thought she said the payment was made. She said she did not know why... read more
How I wish I had read these reviews before applying for a home equity line of credit. Big, fat, waste of time. They are incapable of returning calls, answering calls (including a dysfunctional voice bot that holds up speaking to an individual by on average 10 to 15 minutes). Communication overall is horrific -- including speaking with a loan processor and even after my loan was approved. Who can stand this incompetence? I don't know how they stay in business. Following the comments of others, even after you finally get to sp... read more
If you are in online Banking, Citadel just asked you for a new approval of their disclosures. In that disclosure you are agreeing to let them charge you multiple times for ***. You cannot use online banking without agreeing to it. The previous president removed phone telecommunications to reduce the amount of complaints and frustrations with their new online banking system which is run by AI and designed to rip you off. Move across the street to *********************************. These guys are trying to rip you off like a f... read more
I had the worst banking experience of my life at this branch. From the moment I walked in, I was met with racism and judgment. Despite calling ahead to arrange a withdrawal, I was forced to wait for an outrageous 1.5 hours. Things escalated when the staff falsely accused me of fraud, leading to my detainment by the police. The treatment I received was humiliating, unjustified, and clearly discriminatory. This bank’s actions were not only unprofessional but outright racist. I have since contacted my lawyer to pursue legal act... read more
I understand charging fees for *** but to charge a fee then charge again for every resubmission so that a $12 charge ends up costing $111 when all is said and done is crazy. Obviously if a person doesnt have $12 for the charge they will not have $99 for the fees. I could understand the $33 fee but to not pay the charge then resubmit it two more times is awful. I have direct deposit my checks are deposited on the same days every month and it seems like you are trying to get in as many charges before that deposit.
Frequently asked questions about Citadel Credit Union
How is Citadel Credit Union rated?
Citadel Credit Union has a 2.3 star rating with 66 reviews.
When is Citadel Credit Union open?
Citadel Credit Union is open now. It will close at 6:00 p.m.