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Citadel Credit Union
- Credit Unions
- Paoli, PA
About this business
Location details
522 E King Rd, Paoli, PA, 19301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Amazing customer service! I've had a couple cards compromised and they helped me so much! Have great recommendations and I got replacements right away!!
Business response:
Hello Mary S. Thank you so much for sharing your experience with us! We’re thrilled to hear that our team was able to support you quickly and provide helpful recommendations during a stressful situation. Protecting our members and making sure you feel cared for is always our top priority, and we’re glad we could get your replacement cards to you right away. We truly appreciate your kind words and look forward to continuing to serve you!
I had to withdraw a few thousand dollars from this locations ATM. They reciprocate with my bank, PSECU. The teller helped me change smaller bills for larger ones. She was so kind and helpful. Thanks again!
I broke my debit card in half. I rushed to this Citadel location expecting to have to submit a request for a new debit and wait several days using cash in the meantime. To my surprise, I was able to get a new one on the spot! Bill had excellent customer service and made my weekend! Thank you Citadel Paoli!!!!!
I've had an account with Citadel since I was a child. Now my husband and I have our joint account with Citadel as well even though we live in the city. I love using a credit union rather than a traditional bank. They rarely have extra fees, and usually they end up reversing them after a call to customer service. They're part of the credit union ATM network so I can deposit/withdraw with no fees at in network ATMs (or deposit checks electronically), and rarely have to trek out to the burbs to go in person.
I cannot believe they refuse to give an email address as a point of contact. Maddening!!! When I can't get to the bank and can't get through on the phone, which is 99% of the time, I should have an alternative. I am new to this bank, and will be changing this week! Horrible!
Business response:
Thank you for taking time to share your experience - we take our member feedback seriously and would appreciate the opportunity to address your concerns, personally. Please provide contact information via email to: MemberResolution@citadelbanking.com
I am in the midst of an extensive house repair caused by frozen pipes breaking and flooding our entire basement and damaging other areas when we were overseas. Even before arrival I contacted my Insurance company and my contractor and they got moving. However when the Insurance company wrote a check in our name and Citadel's name the nightmare began. Citadel is my Mortgage bank and I am really sorry my lender sold my loan to CItadel. They are the worst bank ever in the world. I walk into the Paoli Branch and there is not a s... read more
Frequently asked questions about Citadel Credit Union
How is Citadel Credit Union rated?
Citadel Credit Union has a 3.8 star rating with 32 reviews.
When is Citadel Credit Union open?
Citadel Credit Union is closed now. It will open tomorrow at 8:30 a.m.