Citadel of Bourbonnais

Astrien Johnson 

on Google

a month ago

If I could give this place a negative billion stars I would. From the lack of communication between not only staff and each other but also between staff and members of patients families. Calls, messages, requests for return calls went unanswered. Everyday it was a different excuse as to why my mother did not have her medical supplies such as C-Pap machine as well as pain medications for several illnesses including those that are terminal. Not once did she have physical therapy and was even denied medical attention after I de... read more

Nancy White 

on Google

5 months ago

My sister in law spent her last days in the care of these wonderful people. The overnight CNAs were the sweetest young ladies who truly cared about her and her male nurse was a gentle giant. Thank you all who created an environment of making my sister in laws last days a special place. 

Farshad Ataee 

on Google

8 months ago

We are incredibly grateful for the care and attention my dad receives at CITADEL. The staff are not only professional and well-trained, but also genuinely kind and compassionate. They treat my dad with dignity and respect, always taking the time to listen and engage with him. The facility is clean, well-maintained, and has a warm, welcoming atmosphere. It gives our family great peace of mind knowing he is in such good hands. Thank you to everyone at CITADEL for the exceptional care you provide! 

Amelia Bodie 

on Google

8 months ago

Our grandpa was there for his legs/health & Crystal Pak was assigned to make his stay comfortable. & thats exactly what she did! She was very attentive and would constantly check up on him. She spoke with the family about how she can be a further help and she was always great to turn to if we had any questions. His wing/unit was nice & the nurses took great care of. Thank you! 

Jake Mcmahon 

on Google

8 months ago

My grandma was admitted for physical therapy and she absolutely loved her time there. She looked forward to doing activities, the food was really good and the meals were varied, and the CNAs, nurses and other staff were so nice. I think she actually misses it there the way she talks about it now. Highly recommended!