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Clairmont at Hillandale Apartments
- Real Estate
- Durham, NC
About this business
Location details
2901 Bertland Ave, Durham, NC, 27705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been in my apartment approx. 4 months now. I wanted to live here a couple of months before submitting a review. I started looking for an apartment in Dec. '23.....first time I've been in one since 1976...lol I met with Monet back in December and she became familiar with what units I'd be interested in....when she called me in February of '24 I was surprised. She said she felt she had an apartment that would be right for me...and it was....she made the process effortless. I've had a couple of maintenance issues...bu... read more
Business response:
Hi Scott, this makes us so happy! We're glad to hear Monet made transitioning back into an apartment easier for you. Thank you for choosing Clairmont at Hillandale and for sharing your experience!
no a/c for about 24 hrs. turns out that the buildup of sludge in the a/c drain was the cause. About 1 month prior to this event, the carpet got wet due to the same sludge buildup. I am concerned.....do I need to check the pipe and clean it to assure my a/c works? advice is needed.....
Business response:
Hi Ms. McGraw - we're sorry for the inconvenience. Our maintenance team visited your home on 5/31 and completed the necessary repairs. No additional repairs should be needed at this time, but if you have any other questions or concerns moving forward please don't hesitate to submit a new maintenance request. We are here to help and want you to be happy and comfortable in your home!
As usual, the maintenance service was timely. Nelson is always personable and knowledgeable. He’s also a great soccer fan 😃
Business response:
Hi Tom, thank you for your feedback! This is great to hear!
I have lived here for two years and this is place is fantastic! Out of all the places I've lived in Durham the past five years, this has been the best experience. Laura and Kim in the leasing office are always proactive and great listeners with the needs of residents. These ladies definitely deserve a raise! During the pandemic the complex took great measures to keep us safe. Also, they do monthly giveaways or pandemic safe activities to create a sense of community. The apartments are also very modern and for a great price.
Business response:
Hi Vanessa - thank you so much for your wonderful review and for choosing Clairmont at Hillandale as your home! We're so glad you've had a positive experience with our team and throughout your time with us.
The kitchen sink began leaking. I submitted a maintenance request, which was very simple to do, and they came the next day to fix it. All is working well now. Excellent customer service.
Business response:
Hi Caryn, thank you for the excellent review! We're happy to hear you had a great experience with maintenance!
It’s the customer service for me from the time I call to the time I enter the office in person! Kim and Laura work together as a team and they are very welcoming. Nice area, clean new appliances… so far so good can’t wait to move in!
Business response:
This is great to hear, Mia! Thank you for taking the time to review us!
Dishwasher wasn't working properly. They came the next day and now it works perfectly. Great work!
Business response:
Thank you, Jeffrey! We appreciate your feedback!
Maintenance team members, Jeff and Nelson. are very friendly, empathic yet extremely professional and competent. Ms. Laura and Ms. Kim continue to provide exceptional "pro-active" service in response to problems or potential issues affecting the comfort level at Hillandale. I lived here for almost five years and absolutely love it!
Business response:
Hi Patricia, we appreciate the 5 stars! We're so happy to hear you've had a great experience with our team. Thank you for your feedback & for calling Clairmont at Hillandale home for so many years!
Our maintenance request was handled promptly and and satisfactory. Since we moved to Clairmont at Hillandale, we've been pleaseed with the staff and service.
Business response:
Hi Ainsworth - thank you for sharing your feedback! We appreciate your kind words!
Living here has helped the move to Durham. The maintenance team of Jeff and Tony is pragmatic and precise. Their feedback specific and driven to produce positive results, ensuring my welfare is top priority. Ms. Laura and Ms. Kim continue to provide exceptional "pro-active" service in response to problems or potential issues affecting the comfort level at Hillandale. Thank you ALL for a Super Year- AJ S
Business response:
Thank you so much for the 5 stars and for your kind words about our team!
Frequently asked questions about Clairmont at Hillandale Apartments
How is Clairmont at Hillandale Apartments rated?
Clairmont at Hillandale Apartments has a 4.4 star rating with 268 reviews.
When is Clairmont at Hillandale Apartments open?
Clairmont at Hillandale Apartments is closed now. It will open at 9:00 a.m.