CMA's Rocky Mount Toyota

Bailey P 

on BBB

a year ago

********************************, the sales representative at Rocky Mount Toyota, made my car buying experience an absolute pleasure, and I must say it was exceptionally awesome from start to finish. *****'s commitment to keeping me thoroughly informed at every step of the process ensured that I was always in the loop about the status of the car and what was happening next. She went above and beyond to locate a vehicle that perfectly matched my needs, showcasing an exceptional ability to listen attentively and understand my ... read more

Stephen H 

on BBB

a year ago

This is the worst dealership I have ever dealt with. They will sell you a dream turns out to be a nightmare. I purchased a 2019 ******* MKZ from Rocky Mount Toyota in January 2023 within 2 days of the purchased I had to bring the car back due to brakes scrubbing and bad rotors so much for the inspection before selling the car. Two months later had to replace a battery it only gets worst the cost for labor and repairs along with an air filter right at $600. Three months later service engine light comes on, take it back to the... read more

Cameron J 

on BBB

2 years ago

I hardly ever post reviews, but this has got to be the worst dealership I have ever dealt with. I live out of state and was ready to buy a used vehicle they had for sale and was even going to drive from out of state to pick it up. ************************* and *************************** were a joke for salesman, they gave me some info on the vehicle but would never respond back to me, I would call over and over and they would tell me they are busy with costumers and sorry they can call me back later. I am a paying customer ... read more

Chastity B 

on BBB

2 years ago

1/7/23-traded for used Jeep Wrangler. Purchasing process was as expected, while signing paperwork were offered multiple warranties-we declined.Salesman told me he would call me to come back Friday to have 2nd key made for Jeep. Drove 9 MILES home. Realized I forgot Carfax so sent ******* email asking him to hold it until I came back. Later, I needed to go to a store.Got in Jeep,put in Reverse,backed up 10 ft & CHECK ENGINE light came on.Emailed ******* again,explained issue & asked if we could have the code read.On Tues he o... read more

Michael R 

on BBB

3 years ago

My Husband purchased me a brand new Toyota Camry in May of 2021. I have problems sometimes starting my car just by pushing the start switch. Sometimes it ask for the key fob to be put to the ignition switch to start the car. I have two key fobs that came with the car. In December of 2021, I took it in for my 5,000 mile maintenance and I told them the problem that I was having to start my car. It doesn't always happen, but has at least 15 times since the car was purchased. So they changed the battery in the key fob that I had... read more

Ned B 

on BBB

3 years ago

We have been dealing with Toyota for over 30 years, never had a problem under ************ Toyota. Toyota of *********** is not an honest and good place to buy from. We bought a 2015 Toyota Camry in July 2021 and paid cash. Upon test driving the same day, there was a hesitation in car, the salesmen said bring it back and they will fix the problem. When we took it back (bought on Friday and returned on Monday as instructed), the mechanic said it was the transmission and would cost $7000 for a new transmission and $5000 for a ... read more