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11 River St, Wellesley, MA, 02481, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:00 a.m. to 8:00 p.m. | |
Tue | 8:00 a.m. to 8:00 p.m. | |
Wed | 8:00 a.m. to 8:00 p.m. | |
Thu | 8:00 a.m. to 8:00 p.m. | |
Fri | 8:00 a.m. to 8:00 p.m. | |
Sat | Closed | |
Sun | Closed |
First time for therapy because my only sibling passed away unexpectedly. The billing department has absolutely no idea what they are doing. They switched apps during my time there and made it impossible to see what they were taking out of my bank account and when. No statements available. And when you call the main office the woman who I assume is the office manager/secretary acts bothered and angry you dare call to ask a schedule question. My therapist was more interested in her own dog than anything I had to say. She also ... read more
I first saw a psych np for the purpose of exploring medication for pain from depression. He told me, repeatedly and with no evidence, that I needed to be nicer to my daughters and not blame them (?!) but wouldn’t talk about meds until I agreed with him. The intake forms are badly designed, and I have been trying to cancel an appointment with a social worker for nearly a week—multiple emails, message through office platform—and it still hasn’t been cancelled; I just received another reminder a few minutes ago. I just know I’l... read more
Slow to respond, very ambiguous appointment process: leave voicemail, wait for the call, then they pair you with someone, and then tell you they don’t accept new patients, but in fact they do, etc... Once I got there - cash/check copay only (had to run around the town looking for an ATM), last-minute cancellation by therapist about 3 hours before my third session. Failed to respond to my email complaint, so I’m leaving this review here.
I love how easy it was to get an appointment and my therapist is great. When I called I told them what I was looking for and they matched me with someone perfect. My favorite part is being asked at the end of every appointment “is there any feedback you have for me about our session today”.
When I call their number there isn't an option to talk to a person and there is no way to cancel appointment on the patient portal.
Colony Care Behavioral Health has a 2.3 star rating with 7 reviews.
Colony Care Behavioral Health is open now. It will close at 8:00 p.m.