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Comfort Inn Gilroy
- Hospitality
- Gilroy, CA
About this business
Location details
8435 San Ysidro Ave, Gilroy, CA, 95020, United States
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Choice - if it's your only one. After riding the motorcycle with the wife over 300 miles - partly in 95 degree heat, I would expect the property we booked to at least have clean sheets. We travel frequently and feel we always need to at least check the sheets due to horror stories you read about in other reviews. After lugging all of our gear and luggage into our room, when we pulled back the bedding, we saw what appeared to be body hair on the fitted sheet - called the front desk and they told us they will give us another r... read more
Business response:
Hello Matthew, Thank you for your detailed feedback. We appreciate you taking the time to share your experience with us. Cleanliness and guest comfort are priorities, and we regret that your stay did not meet your expectations in those areas. Your comments regarding the room condition, facilities, and service response will be shared with our management team for their review. We value your insights as they help us improve for future guests, and we hope you will consider staying with us again.
Our 1 night stay was just okay. Would not stay there again. The bathroom fan was was very loud and rattled. Flushing the toilet made a loud noise. The refrigerator leaked during the night & water all over the floor. Breakfast food could have been better. The door to our room did not close properly but it stayed locked. Close to shops and freeways
Business response:
Hello Anita, Thank you for sharing your feedback regarding your stay. We're glad to hear that you appreciated our location near shops and freeways. Your comments about the bathroom fan, toilet noise, refrigerator issue, and breakfast options are valuable to us, and we will be sure to share them with our management team for consideration. We strive to create a comfortable experience for all of our guests, and your insights help us to improve. We hope you have a wonderful day ahead.
Fair
Not worth the price Paid for a king bed, got a double. AC was extremely loud and making sounds like something was broken.
Business response:
Dear Guest, It’s really disappointing to hear that your stay didn’t meet expectations, especially when you had hoped for a more comfortable experience. We're truly sorry you didn’t receive the king bed you booked and had to deal with a loud, possibly faulty AC unit—that's not the kind of stay we want for any of our guests. Your comfort is important to us, and it's frustrating to know we fell short. We appreciate you bringing this to our attention and will be following up with our team to make sure these issues are addressed ... read more
Okay The bed was uncomfortable, breakfast sucked. Good location, clean.
Business response:
Dear Angelina, It sounds like your stay had a mix of positives and frustrations, and we’re really sorry to hear that the bed and breakfast didn’t meet your expectations. While we're glad the location and cleanliness were on point, we know how important a good night's sleep and a satisfying breakfast are to starting your day right. Your feedback means a lot, and we’ll be sure to look into both of these areas so future stays are more comfortable all around.
Disappointing
Not relaxing Beddings and bed are old and the smell stinks Location is good but the room is not good
Business response:
Dear Marites, Thanks for sharing your thoughts—this isn’t the experience we want for our guests, and we’re really sorry to hear your stay wasn’t relaxing. While we’re glad the location worked well for you, it’s clear that the condition of the room, especially the bedding and odor, took away from your comfort. We understand how important a clean, fresh space is for feeling at ease, and we’ll be looking into this right away to make sure it’s addressed. We truly hope you’ll consider giving us another chance to provide a better ... read more
Bad Hair on beds Rat poop on beds
Business response:
Dear Citlalli, Thank you for sharing your experience. We understand how important cleanliness is, and we deeply regret that we fell short in providing that during your stay. Please be assured that we take your concerns seriously, and we are addressing the cleanliness issues you mentioned with our housekeeping team to ensure that this doesn't happen again. We truly appreciate your feedback and hope that you'll consider giving us another chance to provide you with a better stay.
Poor I didn’t like everything. The property seemed good at glance, but when I inspected my bed there was rat poop on my bed. There was hair everywhere and the blankets were not washed.
Business response:
Dear Citlalli, Thank you for taking the time to share your experience. We understand how essential it is for our guests to feel comfortable and assured of a clean, well-prepared room. It’s concerning to hear about the issues you faced with cleanliness, as this does not reflect the standards we aim to maintain. We’ll be addressing these details with our housekeeping team to ensure we’re providing a fresher, more welcoming environment. Your feedback is valuable in helping us improve, and we truly hope to have the opportunity t... read more
Frequently asked questions about Comfort Inn Gilroy
How is Comfort Inn Gilroy rated?
Comfort Inn Gilroy has a 3.4 star rating with 1,557 reviews.
When is Comfort Inn Gilroy open?
Comfort Inn Gilroy is open now. It is open 24/7.