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Complete Care
- Healthcare
- Southlake, TX
About this business
Location details
321 W Southlake Blvd #140, Suite 140, Southlake, TX, 76092, United States
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Your service was excellent. Front Office, Physician Assistant and Physician provided service I was looking for. Here is an issue. I am 77 years old. Federal Govt requires me to pay for Medicare and I also carry Blue Cross Supplement for a monthly cost of close to $1800 a month. This is all after working 60 years and paying for this benefit. I am not allowed to carry private Insurance. The beauty of local Care Centers is to have them in local communities. To be informed that you cannot accept Govt paid Insurance was a ... read more
Business response:
Ms. Gomez, we are very sorry at this time that we can't accept Medicare, Medicaid, and Tricare through no fault of our own. Since the Public Health Emergency (PHE) ended May 11, 2023 state licensed Freestanding Emergency Centers (FECs) are no longer allowed to participate in Medicare unless the federal government passes legislation to make this benefit permanent. Complete Care wants to permanently extend Medicare benefits to include FECs. Our Medicare beneficiaries deserve equal access to high-quality emergency care. When po... read more
We were called in, sent back out again saying we’ll be called in few mins and waited for an hour! Once in we were waiting to be called for the xray for another 45 mins! We chose this location cause it’s been a breeze before but this time the wait was ridiculous.
Business response:
Thank you for sharing your feedback. Our team works diligently to maintain minimal wait times and we apologize for the delays you experienced. Our Clinical Coordinator, Jason, attempted to contact you to address your concerns but could not reach you. At your convenience, please contact Jason at 817-809-2089.
Front desk was great. The night nurse Krystal was not okay last night. The doctor was great. The nurse wasn’t very sympathetic, didn’t ask if I needed anything (my fiancé walked out to them at least twice to adjust meds, blankets, etc.). The nurse also did not walk me out to the door or ask if I needed a wheel chair out after pain meds. They basically kicked me out after my last dose and said here’s your check out paper work to sign. They didn’t even wait 10 minutes after my last dose to see how my body reacted (which I thre... read more
Business response:
Thank you for taking the time to speak with our Clinical Coordinator, Jason, on the phone recently. We appreciate the opportunity to provide care to our patients and value your feedback. We will use your input as a driver for improvement and follow-up on the issues you described. We hope you are feeling better and please do not hesitate to contact Jason if you have any questions or need additional assistance.
Everything was great!
Business response:
Hello Mr. Stipetic, We really appreciate you taking the time to share your feedback with us! We're grateful you chose our Southlake location where we're always here to help 24/7. Thank you for the kind words! We hope you feel better very soon. Thanks again!
I came in with breathing problems you took chest x rays and send me on my way with a inhaler and steroid pills. 2 days later I fell even worse and went to another hospital and they told me I have pneumonia and that the medication I had been taking was pointless
Business response:
Thank you for speaking with our Medical Director, Dr. Peebles, on the phone recently. We strive to provide the highest level of care and genuinely value your feedback. We hope you are starting to feel better and please do not hesitate to reach out to Dr. Peebles if you have any questions or need additional assistance.
Upon entering the empty waiting room of this Urgent care facility, I was asked to hand over my driver’s license and insurance card - that clearly revealed my DOB & Insurance info for my co payment of $30. However, upon discharge, I was not only over charged by $70 but the RN who initially took my info. while looking at my driver’s license , to enter the info in to the system, had messed up my DOB AS WELL AS MY OVER CHARGE OF $100 instead of $30 as it clearly showed on my insurance card. When I brought it to their attention, ... read more
Business response:
Thank you for speaking with Loren form our leadership team. We understand the conversation went well and Loren was able to address your concerns. We appreciate your input and use your feedback as a driver for improvement. Please do not hesitate to reach out to Loren if you have any questions or need additional assistance.
We felt judged the entire visit. Dr. Gardener I think was the physician was terrible basically rolled his eyes at us when we stated vaccine status. We will never be back again to this facility. The nurses were great front desk was awesome but due to the physician not going to recommend to anyone. We can’t believe a Dr. Like that can even be in practice. DO NOT GO HERE!! unless you ask what physician is in that day.
Business response:
Thank you for bringing this matter to our attention. We sincerely apologize for the experience you described. Our Medical Director, Dr. Peebles, attempted to contact you to address your concerns but could not reach you. At your convenience, please call Dr. Peebles at 817-809-2089.
Virtually no waiting Front desk attentive to needs Nurse attended to my needs and the request of the Dr The doctor spent quality time to determine my ailment and conduct testing Reviewed test results and explained course if treatment Nurse followed up with lab results
Business response:
Hello Mr. Debruno, Sounds like you had a good ER visit at our Southlake facility! We love being able to offer high quality healthcare to our community and making sure our patients get nothing but the very best! We're always here to help, ready and waiting when you need us most. Please get well soon and thank you so very much!
I found my experience very disappointing. I do not appreciate people (yes, even doctors) that are condescending to me. I clearly have an issue which was not really in question. I went to this facility because I was concerned an infection may be causing the issue. It was a legitimate concern. The doctor on duty was rude and dismissive as if it was not a legitimate concern. In fact, another person there said, sometimes our minds get away from us. What? Actually, no. I am doing what a different healthcare provider suggested, bu... read more
Business response:
Thank you for bringing this to our attention, and we sincerely apologize for this experience. We regret this happened because it is not reflective of the high-quality, compassionate care that we strive to provide. We would appreciate the opportunity to learn more about your visit so we can follow up appropriately to ensure our standards are being met. At your convenience, please call Dr. Peebles or Brandi from our leadership team at 817-809-2089.
Frequently asked questions about Complete Care
How is Complete Care rated?
Complete Care has a 4.9 star rating with 1,956 reviews.
When is Complete Care open?
Complete Care is open now. It is open 24/7.