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Complete Care
- Healthcare
- San Antonio, TX
About this business
Location details
4999 De Zavala Rd, San Antonio, TX, 78249, United States
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Took my spouse in the emergency room Sunday morning at 12:15 a.m. for a lacerated knee from a slip and fall. frontdesk could not verify my insurance( insurance was down due to IT maintenance at the time) would not see me unless I signed a form and pay $200 to be seen my copayment is only $100 per emergency room visit and they refused to bill me, the young lady at the front desk seem to not know what to do about the situation and was communicating with people in the back office to try to get answers but no one would come to t... read more
Business response:
Thank you for bringing this matter to our attention, and we sincerely apologize for this experience. We regret this happened because it is in no way reflective of the high-quality, compassionate care that we strive to provide. We understand that you have spoken to Jenny from our leadership team as well. Your concerns were also forwarded to our Director of Nursing, Gabe and he will be reaching out to you. Please be assured that we will use your comments as a driver for improvement. We genuinely hope your wife is feeling bette... read more
I had to run to the ER for stitches at 10 pm. The staff was excellent, friendly, genuinely focused on helping me and they were reasonably priced compared to other ER’s I’ve gone to. The facility was clean and doctors very professional. Thank you for what you do!
Easy check in. Doctor's always explain everything & tell you what to expect. I've been a few times and it's always a good experience.
Business response:
Hi Veronica, Thank you for again coming in to our De Zavala facility. We feel proud that as a repeat customer you continue to have good experiences and you return when you are in need. We will pass along your review to our staff at De Zavala and especially let the physician know how much you appreciate the way they explain things. We hope you are feeling much better!
Really nice people
Business response:
Hi Dexter, Thank you for choosing our De Zavala facility. We are happy to hear you found our staff to be very nice. We hope if you need us again in the future you will consider returning! Please feel better and take care.
Very good it was fast, gentle and friendly. Clean and the AC was not extremelly cold whi:h is good.
Business response:
Hello Alain, Thank you for choosing our De Zavala facility with your recent health care need. We are so happy to hear your service was very good, fast, gentle, friendly and clean! We are always here for you, hopefully you won't need us again but if you do we're open 24/7. We hope you feel better soon!
They took care of everything quickly and professionally. I would definitely recommend this clinic to anyone needing medical attention.
Business response:
Hi Chris, Thank you for choosing our DeZavala location for your recent medical need. We are so pleased we were able to take care of you quickly and we hope you are feeling much better already! We are always here in your time of need, 24/7. Please take care.
They were very thorough. Not only did they figure out a way to manage the pain but also came up w a game plan to heal it completely.
Business response:
Hello Francesca, Thank you so much for choosing our De Zavala facility. We are happy to hear you found them very thorough and were able to control the pain you were in! We want you to know we are always here and available to help you whenever a health related issue arises. Please take care and feel better soon!
Gteat courtesy. Nice Doctors and nurses
Business response:
Hi Samuel, Thank you for choosing De Zavala yesterday for your healthcare need. We are so happy to hear your kind words regarding the staff members, which we'll be sure to pass along. We are open 24/7 and always here to help if you need us again. We hope you feel much better.
wonderful! Quick, friendly, listened to my issue and provided suitible solutions. Very satisfied with the care and attention that was given to me.
Business response:
Hi Jacqueline, Thank you for visiting our De Zavala location. We are so happy to hear you got in quickly and that you are very satisfied with the care and attention you received. Our staff will love seeing your review. We hope you are feeling much better, please take care.
Frequently asked questions about Complete Care
How is Complete Care rated?
Complete Care has a 4.9 star rating with 1,432 reviews.
When is Complete Care open?
Complete Care is open now. It is open 24/7.