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Complete Care
- Healthcare
- Colorado Springs, CO
About this business
Location details
8115 Voyager Pkwy, Colorado Springs, CO, 80920, United States
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My experience was great. But I do wish you would accept Medicare. Dr. Colmenares was wonderful,
Business response:
We are very sorry at this time that we can't accept Medicare, Medicaid, and Tricare through no fault of our own. Since the Public Health Emergency (PHE) ended May 11, 2023 state licensed Freestanding Emergency Centers (FECs) are no longer allowed to participate in Medicare unless the federal government passes legislation to make this benefit permanent. Complete Care wants to permanently extend Medicare benefits to include FECs. Our Medicare beneficiaries deserve equal access to high-quality emergency care. When policy issues... read more
I went to Complete Care while my Medicaid was in the process of renewal and I let their patient access specialist, Ms. Gonzalez, know of my insurance status. She said without active coverage, I would have to pay out-of-pocket, but to keep my receipts so that I could be reimbursed later when my Medicaid coverage was renewed. I paid out-of-pocket and kept everything like she advised. When my coverage was finally renewed and backdated, I called this facility to ask about being reimbursed and a very rude woman, either by the nam... read more
Business response:
We genuinely apologize for the experience you described. Unfortunately, we cannot accept Medicaid. This is a government rule and not a company decision. We understand that you spoke with Jamie from our leadership team and she was able to address your concerns. Our team is always looking for ways to improve and we will use your feedback as a driver for improvement. Please do not hesitate to reach out to Jamie if you have any questions or need additional assistance.
I went to Complete Care while my Medicaid was in the process of renewal and I let their patient access specialist, Ms. Gonzalez, know of my insurance status. She said without active coverage, I would have to pay out-of-pocket, but to keep my receipts so that I could be reimbursed later when my Medicaid coverage was renewed. I paid out-of-pocket and kept everything like she advised. When my coverage was finally renewed and backdated, I called this facility to ask about being reimbursed and a very rude woman, either by the nam... read more
Business response:
We genuinely apologize for the experience you described. Unfortunately, we cannot accept Medicaid. This is a government rule and not a company decision. We understand that you spoke with Jamie from our leadership team and she was able to address your concerns. Our team is always looking for ways to improve and we will use your feedback as a driver for improvement. Please do not hesitate to reach out to Jamie if you have any questions or need additional assistance.
Actually know what insurance is accepted and don’t tell customers that they will have to pay out of network prices after sitting in the waiting room for over 30 minutes when that’s not true! I would have loved to have been treated that same night instead of waiting until the next day.
Business response:
Thank you for bringing this matter to our attention. Krystal from our leadership team attempted to contact you to address your concerns but could not reach you. At your convenience, please contact Krystal at 719-247-1999.
They were very kind and attentive. One of the best ER/Urgent Care locations I've been to. I arrived after Urgent Care hours ended and needed to use the ER, but they were still very supportive. They quickly got me in with no wait, checked me and provided feedback on next steps, and then worked with me to find a pharmacy and get the prescriptions I would need that very night. They made it clear I have more to do, but even now I am feeling much better. Every person there, from reception to nurse and doctor were all incredibly ... read more
Business response:
We are pleased to hear about your positive experience at Complete Care. Thank you for sharing your feedback with us!
Front desk clerks.
Business response:
We're concerned to hear about your experience with our front desk clerks. Our team is always looking for ways to improve and will follow up on the issues you described. Please do not hesitate to reach out to us if you have any questions or need additional assistance.
Taylor (nurse) was excellent. As was the check-in guy. Dr. Fox, on the other hand, was NOT! She was very unprofessional from the first time she walked INTO the room already wearing gloves. I was repulsed by this and had no idea where/who/whatever else she touched with those gloves. I’ve never experienced a healthcare professional not donning gloves after coming in a patient room. That was disgusting. Then, the issues I had finding a prescription after hours and her lack of patient care when I had to call back was a... read more
Business response:
We apologize for any concerns you had during your visit. Our Medical Director, Dr. Miranda, attempted to contact you to address your concerns but could not reach you. At your convenience, please contact Dr. Miranda at 719-247-1999. We take your feedback seriously and look forward to speaking with you.
Your staff is amazing! Caring, gentle, and attentive.
Business response:
Hello Ms. Simon, We really appreciate you taking the time to share your 5 star rating with us! We're grateful you chose our Colorado Springs location where we're always here to help 24/7. Thank you for the kind words. Please get well soon and thanks again!
The cost was a little high at first but was decreased. I’m on a budget, and that really helped. The doctor’s bedside manner was the best. The nurses and x-ray tech were awesome!
Business response:
Hello Ms. Simon, Thank you for the kind review of our Colorado Springs facility and staff. We couldn't be more pleased to hear the doctor and his team were so good! We are open around the clock with specified Urgent Care hours while being a full time ER. Stay safe and thank you again!
Frequently asked questions about Complete Care
How is Complete Care rated?
Complete Care has a 4.6 star rating with 1,931 reviews.
When is Complete Care open?
Complete Care is open now. It is open 24/7.