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Complete Care
About this business
Location details
76092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My blood pressure was 211 under 110 They did not see me they said it was nun emergency. And they told me too leave ! Plus I coughing up blood!! They say it was not an emergency!! What kind of emergency room is that?
Business response:
Thank you for providing your feedback. We are limited to what we can disclose publicly, but what you described does not correlate with our records. Our priority is always the well-being and safety of anyone who presents themselves to our emergency room. We offer patients a medical screening at no cost, which is an opportunity to be seen by a provider to determine if a medical emergency exists. Please feel free to reach out to our Medical Director, Dr. Wright, at (817) 439-4912 so we can address your concerns.
Dr Byron Conner was the rudest and most unprofessional health care professional I’ve ever encountered. He berated me, made me feel incompetent for coming to the ER with 2 kidney stones and spoke down to me. Pretty sad that myself as a clinician was treated this way. I felt so miserable and did not want to sit in the ER at Spohn for 8 hours with intractable pain, nausea, and vomiting so came to this ER which I thought was the whole point only to be belittled and to feel like an inconvenience. My husband and I were both astoun... read more
Business response:
Thank you for speaking with our Medical Director, Dr. Stuckey on the phone. We strive to provide the highest level of care and will use your feedback as a driver for improvement. We hope you are feeling better and please do not hesitate to reach out to Dr. Stuckey if you have any questions or need additional assistance.
As soon as we walked in the front there lady had an attitude. Not welcoming at all more like an inconvenience. As soon as we were seen by the nurse first thing she suggested was x rays and ct scan without even knowing all the symptoms. Place was dirty. Room was filthy. Didn’t work feel like a doctors visit. Will never go back
Business response:
We apologize for the negative experience you described. We take your feedback seriously and will follow up on the issues you described. Our Medical Director, Dr. Solley, attempted to contact you but was unable to reach you. At your convenience, please call Dr. Solley at 210-446-5846.
We were called in, sent back out again saying we’ll be called in few mins and waited for an hour! Once in we were waiting to be called for the xray for another 45 mins! We chose this location cause it’s been a breeze before but this time the wait was ridiculous.
Business response:
Thank you for sharing your feedback. Our team works diligently to maintain minimal wait times and we apologize for the delays you experienced. Our Clinical Coordinator, Jason, attempted to contact you to address your concerns but could not reach you. At your convenience, please contact Jason at 817-809-2089.
Took my son in on Monday and was diagnosed with the flu. I then took him back on Friday because his ears were infected due to having the flu and was charged full fee for a separate visit. Seems to me that if you are going in because of complications of an illness that you were just diagnosed with you should be billed accordingly.
Business response:
Thank you for speaking with Theresa from our leadership team on the phone. We strive to provide the highest level of care and genuinely value your feedback. We hope your son is feeling better and please do not hesitate to reach out to us if you have any questions or need additional assistance.
What a great provider! Cate about their patients.
Business response:
Thank you for your kind words, Linda! We are delighted to hear that you had a great experience with TLC Complete Care. Providing exceptional care and genuinely caring for our patients is our top priority. If you have any further feedback or need assistance in the future, please don't hesitate to reach out to us at (361) 336-0136.
This office was wonderful and the physicians were awesome. Even got a call a few days later to check on me. Great job!!
Business response:
Thank you for your kind words, Linda! We're delighted to hear that you had a wonderful experience at TLC Complete Care. Our physicians are dedicated to providing excellent care, and we're glad to know that you felt well taken care of. If you ever need our services again, please don't hesitate to reach out to us at (361) 336-0136.
They couldn’t verify my insurance due to the system being down so they wanted a $200 payment before even touching me or speaking with a doctor and that the payment would be reimbursed after they can verify my insurance. It felt I was not treated as if I had an emergency though I was at an actual emergency clinic. They more so wanted to make sure they were getting paid first. I waited in pain until the next morning to see my primary doctor for a doctor visit of $16. I’m so glad I didn’t go here. Seemed sketchy.
Business response:
We apologize for the experience you described. We would appreciate the opportunity to learn more about your visit and address your concerns. Our Medical Director, Dr. Jones, attempted to contact you but was unable to reach you. At your convenience, please call Dr. Jones at 210-880-3223.
Only place aside from the ER to get an IV. Couldn't get the IV in and wasn't even willing to try. Poor nurse was so nice but he had a tremor and the only other nurse there said I'm not even gonna try I don't like doing those. Still had to pay even though they couldn't even provide care.
Business response:
Thank you for providing your feedback. We apologize for the experience you described. Our Nurse Manager, Brandi, attempted to contact you to address your concerns but was unable to reach you. At your convenience, please call Brandi at (817) 439-4912.
Frequently asked questions about Complete Care
How is Complete Care rated?
Complete Care has a 4.8 star rating with 28,081 reviews.
When is Complete Care open?
Complete Care is open now. It will close at 6:00 p.m.