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Complete Care
About this business
Location details
76092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Love DR Vu staff is Awsome
Business response:
Hello Mr. Curvier, We really appreciate you taking the time to share your rating with us! We're grateful you chose our Culebra location where we're always here to help 24/7. Thank you for the kind words. We hope you feel better very soon. Thanks again!
Been here a few times before for dog bite and other. Great experience. Recommended to others. This visit was horrible with Dr Morale. Pompous and seriously lacking in all areas. Overall horrible experience this visit solely because of this Dr. The nurse could use some training as well.
Business response:
Thank you for bringing this to our attention. We regret that your experience was anything less than stellar. Your concerns have been forwarded to our Medical Director, Dr. Wyatt, for follow up. If you have any questions, please feel free to reach out to Dr. Wyatt at 210-775-0703.
Your nurses should have better attitudes in this line of work THEY choose to be in. Patients are already not feeling well and to have to encounter and deal with a nurse with a bad attitude is not what we should have to deal with. This is the second time with that same nurse ( on different days mind you ) where she had an ugly “ I hate my job and people “ attitude. Uncalled for. She should be put in another department that does not deal with people. Very disappointed. That one nurse makes this place bad. I will never go again... read more
Business response:
Thank you for speaking with our Clinical Coordinator, Julie, on the phone recently. We understand the conversation went well. Our team is always looking for ways to improve and will follow up on the issues you described. Please do not hesitate to reach out to Julie if you have any questions or need additional assistance.
Everything was great!
Business response:
Hello Mr. Stipetic, We really appreciate you taking the time to share your feedback with us! We're grateful you chose our Southlake location where we're always here to help 24/7. Thank you for the kind words! We hope you feel better very soon. Thanks again!
I was there 2-23-23 It was horrible front desk girl was great , it start off on why when someone is I’m so much pain that we have to repeat ourselves 3 times why do we have to fill out what’s wrong with us if that paper is not going to the nurse , then the nurse asks again “ what brings you in today “ again I’m in pain I ask her “ I have to repeat again after writing it all up front “? She had a dang attitude not friendly at all she acted like she didn’t want to be there and that’s not the first time she’s been like this I w... read more
Business response:
Thank you for speaking with Julie from our leadership team on the phone recently. We strive to provide the highest level of care and apologize that this was not your experience. We will use your feedback as a driver for improvement and follow-up on the issues you described. Please do not hesitate to reach out to Julie if you have any questions or need additional assistance.
The staff there is very helpful and polite. They remembered me from my previous appointment. They saw me quickly and took care my issue equally fast. Very pleased with the service and care I received.
Business response:
Hello Ms. Pizzini, So sorry you needed to return but pleased you did. Sounds like your on the road to recovery and we hope you do feel better very soon. Thank you for the compliments regarding our staff. Please stay safe out there.
I was seen very quickly. Labs taken. CT performed. Given hydration and medication while in exam room. Everyone was very nice and concerned.
Business response:
Hello Ms. Pizzini, We really appreciate you taking the time to share your feedback with us! We're grateful you chose our Nacogdoches Road location where we're always here to help 24/7. Thank you for the kind words! We hope you feel better very soon. Thanks again!
Asked to be seen to rule out possible sinus infection after 2 weeks of sinus congestion, mild non productive cough, mild sore throat, no nausea, headache over maxillary sinuses , and new onset of fever with chills. Covid and flu results negative and a chest X-ray was obtain for clear lung sounds. No lab for cbc obtained. No recommendation of increase fluids to help flush system or to use a humidifier. No recommendation to use a decongestant. MD was informed that patient was on 2 antihistamines. Flonase was prescribed along w... read more
Business response:
Thank you for taking the time to provide your feedback. Our team strives to provide the highest level of care and we apologized that your experience was anything less than stellar. Our Medical Director, Dr. Vu, attempted to contact you to address your concerns but could not reach you. At your convenience, please call Dr. Vu at 210-579-9707.
I walked in the facility at 4:58 pm…and did not leave until 9:15 pm. I was there for a little more than 4 hours. I had to have my husband pick up my little girl because she was hungry. I was seen less than 20 mins. The physician was super nice and good but the time management needs to improve. This isn’t the first time I waited that long. My last visit before this one lasted around that long or longer as well.
Business response:
Thank you for taking the time to share your feedback. We work diligently to minimize prolonged wait times and to keep crop our patients informed about delays. Our team is always looking for ways to improve and will follow up on the issues you described. Our Director of Nursing, Trish, attempted to contact you but was unable to reach you. At your convenience, please call Trish at 361-336-0136.
Frequently asked questions about Complete Care
How is Complete Care rated?
Complete Care has a 4.8 star rating with 28,081 reviews.
When is Complete Care open?
Complete Care is open now. It will close at 6:00 p.m.