Tara Jonas on Facebook
24 days ago
12/23/2020, 20:03 PM
We got off to a rough start having to change our delivery date several times due to issues with the sale of the house. The day they arrive they brought the wrong truck we were promised a semi because we had so much and they brought a box truck with just three guys. It took a little over an hour I think for the semi to come and extra guys to help pack everything. We could not do a lateral move so we had to have them store it for a day.
They showed up on time the next day but had no dollies to move the furniture and had to wait for about a half an hour or so. Really nice guys worked really hard but we’re a little bit rough on things. My formal dining room table ended up with a nick on the edge!
One of my lamps was bent at a 45° angle. We were able to straighten that almost completely out but it’s still crooked.
My husband‘s toolbox linkage became unattached so he couldn’t get all the drawers open on his toolbox, he did get it working but doesn’t think you’ll be able to lock it anymore.
I had two dressers with knob damage that I did not see until the next day. The cover on my massage table was ripped and no one mentioned it! That was upsetting to me. We asked them when they were packing if they would load our large shelving unit first so it would be the last thing off the truck because where we were placing it was in the direct line of where they were going to move all the furniture in. We asked them to load our little freezer last so we could get it Running as soon as possible as we had our meat in coolers. Unfortunately they didn’t listen and they ended up having a really hard time getting the formal dining room table past the shelving unit! I pretty much thought all of this out so that it would be easy for them. I knew where everything needed to go. So that helped a lot.
They did bring my grandfather clock but they didn’t set it back up.
Also they did not attach our TV In the master bedroom to the bracket on the wall. This was promised but was not done also the gentleman said he would come back and touch up my table with special paint and we have yet to see him.
The knobs on my dresser are a different story one of them I just need to try to locate The missing screw . The other one there are small knobs that have a little metal piece inserted in them so that they will thread with a metal screw these were ripped out of the knobs. I think they can be glued so I will give that a try. The only thing that really upset me was the fact that they nicked my table and they tore my massage table carrying bag and didn’t mention it!
For $5000.00 I thought things should have gone more smoothly! And I would appreciate a replacement bag for my massage table. But all in all it could’ve been worse! Yes I would refer them but would preferred if they would slow down and be more careful!
Did sign the document, but did not discover these damages until the next day!