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Costa Coffee
- Coffee & Tea
About this business
Location details
14-16 Lands Ln, LS1 6LB, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 6:30 p.m. | |
| Sun | 8:30 a.m. to 5:00 p.m. |
Today I ordered a Maple Hazel Latte and I was really disappointed with the service. My order was given to me without a tray or napkin, and the latte didn’t have enough topping. I have always had great experiences at Costa, but today’s experience did not meet my expectations. I hope in the future customers are treated with more respect and orders are delivered properly.
The drinks were satisfactory, the cakes were reasonable. I however asked for extra hot drinks but they were at best warm. The seating areas were dark and grubby and the area needs a revamp and/ or spruce up. However I have to say that the male toilets were absolutely spotless and gleaming, the young man from behind the counter who did them was extremely pleasant. If the rest of the cafe followed this standard it would be 5 all ways round.
⭐️⭐️⭐️⭐️⭐️ I just wanted to say a huge thank you to Jade at Costa Coffee for her outstanding service this morning. She was so helpful, kind, polite, and attentive while serving myself and my two children. She went above and beyond to make sure our order was exactly right, especially for my little boy — and he said he’d give her 10 stars if he could! It’s rare to come across someone who genuinely cares about their customers, but Jade truly made our visit feel special. Thank you, Jade! I hope you get to read this 🫶🏼
Best service I've ever had at a coffee shop. Wish I'd gotten the name of the gentleman who served us. Anyway, great drinks and a good atmosphere. Plenty of seats and plenty warm too. Drinks were made in a timely manner and tasted great. Nothing to complain about. Good experience all round.
I usually go to Costa coffee in every city I visit. But this branch is very special because of the 2 ladies working there in the morning. Absolutely brilliant service, they give a very friendly and lovely vibe to the atmosphere. they also seem to recognise the regular customers and greet them with warmth.
Frequently asked questions about Costa Coffee
How is Costa Coffee rated?
Costa Coffee has a 4.2 star rating with 597 reviews.
When is Costa Coffee open?
Costa Coffee is open now. It will close at 6:00 p.m.