I got lost on Amazon, thinking I'd find a simple CPAP mask assembly to go with my Philips Dream station. Ha, not so! Dizzying quagmire of odds and ends, and extremely time consuming. I tried a google search instead, landing on CPAP.com. The tab for masks was great, as it was laid out perfectly-- and I found what I needed in nothing flat. I needed to release an order, because some wipes were on backorder. Dasha was very polite and efficient, and the chat feature was great! Very pleased with the ease of ordering. Thank you.
Haily was awesome with the help in getting a live confirmation of my prescription. She was very helpful.
Will update/add this review once I receive the items but so far, customer care is very informative and helpful. Thanks
the customer service is top notch! a huge shout out to Crystal for making our experience at CPAP.COM a pleasant one! looking forward to a good night's sleep!
Super helpful!! Very knowledgable about the subject matter. Took their time in answering all of my questions. Couldn't have been better.
This review is for Heath who helped me understand and set up my new Dream Station Go machine. He was extremely patient, helpful and clear in describing what things meant and what I needed to do to set up my machine.
I only used the machine once so I can't say too much about it now. The one problem I had was that the humidifier didn't heat up. Now I hope it will. If I need to call again, I would be delighted if Heath or someone equally patient can help me.
Heath took my order today and had a pleasant experience. He has a well knowledge of products, and how things works behind his desk.
Thank you for your Great Customer Service! Truly, Waldy
Business response:
Hi Waldy, We're certain Heath, would say you're most welcome! We hope to hear from you again soon.
I have a very high insurance deductible and was looking for alternatives to the very high prices they quoted me for equipment. I did an online chat with Dasha, who answered my questions quickly and completely. I just started shopping for equipment, but I feel like I will end up back at cpap.com. I actually feel optimistic now that I will be able to get what I need without going broke.
Business response:
Hey Karin, thanks for sharing your chat experience with us! Please let us know if there's anything else we can assist you with.
I needed to replace my current CPAP nasal mask and head band, but my local (previous supplier) did not have the item I needed. The customer service representative told me to contact CPAP.com because they have a vast array of CPAP supplies. I went to the website indicated above and found the item I wanted, but had some questions about the need for a new doctor's prescription before I could buy the item I needed. Today, I called the CPAP.com "question help phone line" and talked with a gent named Heath. Heath was patient, kind... read more
Business response:
Hi David,
That's wonderful! We're certain Heath, would say you're most welcome. Thanks for sharing your experience with us and we hope to hear from you again soon!
EXCELLENT CUSTOMER SERVICE!!! My prescription needed to be updated and I have a new physician. They did all of the work to get a new prescription.
Business response:
Hi David,
Thank you for letting us know that you received the level of service you deserve! Please let us know if there is anything else we can assist you with.
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