Crystal solved my request with ease. Thanks so much!
Business response:
Glad we could be of assistance. Thanks for leaving a review.
Thank you crystal for helping find goods and finish the order.
Crystal was very knowledgeable and the service was excellent.
Business response:
Thanks for the review and for shopping with us!
I have had two occasions to contact cpap.com in the past 12 months requesting their assistance with products purchased from them. In both cases they were helpful. The first required returning a solar panel for testing. Tests concluded the unit was not charging fully and they promptly replaced it w/o hassle. Most recently I contacted them for assistance for a replacement part out of warranty. Again they were very helpful and able to allow me to replace the part I needed and as luck would have it they had it in their inventory... read more
Business response:
Thanks for the kind words. We're so happy to be able to assist you with your CPAP needs. Please feel free to reach out anytime.
The owner, Mr. Goodman, jumped in fast to fix my problem after I complained about long delay in warranty repair of my wife's CPAP machine. Thanks for getting it back to us so quickly! My advice to other customers: if your health requires quick turnaround on warranty repairs, make sure you say so ... and ask to "go to the top" if customer service won't make the commitment your health requires.
The care I was given today was excellent. I was able to order what I needed and even got free shipping. The lady that helped me needs to be congratulated on her very caring customer service. Thank her for me.
Business response:
We're so glad you had a positive experience with us!
I had the pleasure of speaking with one of your reps named Laura in Stafford, TX a few minutes ago. She was courteous, articulate and helpful. She did not rush me and was able to complete my order in time for shipping today! She is a credit to your company, and it was a pleasure to speak with someone in the U.S.!!
Business response:
Thank you for shopping with us! We're happy we could provide you with a great experience!
I have just had a very long online chat with Falisha, and want to compliment her on her helpfulness, professionalism, and courtesy. I feel she went above and beyond the necessary to find the answer to my questions. Thank you Falisha.
Business response:
Glad we could be of service! Thanks for being our customer. Sleep well!
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