The owner, Mr. Goodman, jumped in fast to fix my problem after I complained about long delay in warranty repair of my wife's CPAP machine. Thanks for getting it back to us so quickly! My advice to other customers: if your health requires quick turnaround on warranty repairs, make sure you say so ... and ask to "go to the top" if customer service won't make the commitment your health requires.
The care I was given today was excellent. I was able to order what I needed and even got free shipping. The lady that helped me needs to be congratulated on her very caring customer service. Thank her for me.
Business response:
We're so glad you had a positive experience with us!
I had the pleasure of speaking with one of your reps named Laura in Stafford, TX a few minutes ago. She was courteous, articulate and helpful. She did not rush me and was able to complete my order in time for shipping today! She is a credit to your company, and it was a pleasure to speak with someone in the U.S.!!
Business response:
Thank you for shopping with us! We're happy we could provide you with a great experience!
I have just had a very long online chat with Falisha, and want to compliment her on her helpfulness, professionalism, and courtesy. I feel she went above and beyond the necessary to find the answer to my questions. Thank you Falisha.
Business response:
Glad we could be of service! Thanks for being our customer. Sleep well!
As a CPAP user for over three years, I can attest to its value - great. This was the first time I've called for new supplies and the service was quick, friendly and professional.
Business response:
Thanks so much for leaving a review. We love it when our customers have a good experience with us. We hope you get some good sleep!
I ordered a new cpap mask and premium headgear from them. Apparently, you have to have a prescription for a new mask, because of some FDA regulation (and people wonder why our healthcare is unaffordable). Nevermind, it's not this business' fault, you can blame our legislators, regulators and legal system for that. This is actually being written to give huge kudos to a customer service rep (Agnes) of this company who went way above and beyond the call to resolve my problem and get me the part I needed to hold me over until th... read more
Business response:
Thanks for the kind words and for being our customer. Let us know if we can be of further assistance. Sleep well!
Katherine has been a great help and she is so kind. Her collaboration has been outstanding !
Business response:
Thanks for the kind words! Let us know if we can continue to help in any way. Sleep well :)
I chatted with Rudy and he was great!! His advice has exactly what I needed.
Very happy with prompt results I got.
Business response:
Thanks so much for taking the time to submit a review! Glad we were able to help, have a good night's sleep!
Google reviews (2,776)
