Crossroads Hospice & Palliative Care

Erica Pomnean 

on Google

8 months ago

I cannot recommend crossroads hospice nursing coordination and staff enough. My mother was diagnosed with stage 4 uterine cancer in late May and everything that could go wrong, did go wrong throughout her treatment course. Ultimately, in the last week of her life, she ended up hospitalized after one of her treatments. She was very sick when she was admitted to Cleveland clinic and declining rapidly. As an RN myself, my biggest fear was my mother dying in the hospital and not in the comfort of her own home. As a family, we de... read more

Greg Pihuliak 

on Google

a year ago

This place is awful currently looking for new care for my mother. The aide that is supposed to come help my mom shower calls off half the time and the other half she just doesn't even show up. She was supposed to come Tuesday and Friday and then changed her days to wed and Friday. Then today she asked my mom if she could just come on Friday when last week she didn't show up or even call. My mom said no and sure enough this girl just didn't even show up. Also two days ago the nurse that was supposed to be there between 11 and... read more

Brooke Taylor 

on Google

a year ago

I had to give 1 star to write a review. Otherwise, I would give a 0. I had a referral to Crossroads for palliative care. The nurse came to my house to tell me that they were not taking new patients. They did not tell my doctor's office when the staff called because the referral was written incorrectly. My mother spoke to Leigh(Lee), who asked if I needed to be seen the same day. I also spoke to Leigh and went through the intake over the phone. My appointment was scheduled for 48 hours later. Crossroads could have mentioned t... read more

Lynn Kolenich 

on Google

a year ago

As some others have noted, I had to give at least 1 star to submit a review. My family was left waiting by representative for nearly 3 HOURS ...with no follow up or phone calls to reschedule until they were already over 2 hours late. The lack of concern and professionalism is absolutely astounding. Run, don't walk to another provider! Your loved ones deserve better! 

Jacy Jones 

on Google

6 years ago

Disorganized and unprofessional. They overstay their welcome because they have to copy all medical records by hand even when they are printed out for them. They are not computerized in 2018!!! The intake interview lasted 4.5 hours although I was not told that in advance. As a result, I was late for work and did not have time for dinner. Most of the time, I sat by idly while the nurse hand wrote forms and medical records. The diagnosis she gave my father was completely inaccurate and not what the doctor writing the hospice or... read more