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1700 Cargo Court, Louisville, KY, 40299, United States
Get directionsVery horrible Noone can do they're job have to wait 30 mins to do a drug screen be late to work again because they can't do there job
Business response:
Thank you for providing your feedback and letting us know about this issue, Stephen. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4420 and we'll be happy to assist you.
I was let everyone know upfront I had a work trip coming up and the day I came in to transfer. I let them know upfront that if i couldn't get a state exception for my trip then I wasn't transferring. I was told I could by the doctor only to then be told today I couldn't i guess ny soneone else. I am clean and am gonna be moving around all of Texas for my trip so guest dosing will not work. I would like what i was told in tve begining to be qhat takes places so i can go on my work trip.
Business response:
Thank you for providing your feedback and letting us know about this issue, Jordan. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'll be happy to assist you.
Some how my drug screens are coming back with fentanyl and no marijuana when I have smoked weed and it says I don’t have weed in my system.
Business response:
Hi Joktan, thank you for submitting your review with us. We noticed that you gave us a three star rating and were wondering if you can give us any feedback to help us improve. Please contact our patient liaison at (864)626-4420, and we'll be happy to assist you with any questions or concerns you may have. Thank you again!
The workers are very polite and helpful. Just the only thing that’s not good is I have been clean and sober since Jan 15th and they tried to say I had a dirty drug screen last week. They admitted to me they had the labels wrong on my drug screen the week before and then I had a dirty. Also they gave the wrong person my container to piss in and luckily I caught onto it before she went and took her drug test. Or I would have another false drug test that was not mine. Please understand that we are not in control of the drug ... read more
I have been a patient for almost two years. Upon entering for treatment after many years of heroin addiction, I was finally able to stay sober for 18 months. I had not used even an aspirin from the day I walked into your facility. I had 27 take homes for several months and then I received a call from my counselor stating that I had tested positive for codeine and morphine. I protested that a mistake had been made by the new nurse who mislabeled my sample to no avail and lost my take homes. I was so upset it triggered m... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Doug. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4420, and we'll be happy to assist you.
It seems the wait time has been getting longer and longer since Lisa has left. I’m not sure if it’s a nursing staffing issue but it’s impossible to work a first shift job and have children in school and continue to go here. They allow people to dose while wearing pajamas and house slippers. Hopefully the new director can figure this out soon.
Business response:
Thank you for providing your feedback and letting us know about this issue, Benjaman. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'll be happy to assist you.
I have relapsed and instead of questions into what is going on with me. I have been totally abandoned. I don’t have a counselor. There is a person that calls me. By the way since I relapsed there has been no contact!! About the only thing noticeable that happened was they started me over on my take homes. So the punishment phase is still on track. But the counseling and communication have left totally!!
Business response:
Hello Robert Huff. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact us with any questions or concerns by calling (800) 805-6989, and we'd be happy to assist you. You can also contact our patient liaison by email on our website where you can provide contact information. Then we can reach out to you to address your concerns.
To many people giving conflicting info. After filling out greivances on paper, no one has yet to get back with us. You all still saying Mark owes 12 bucks and Mary owes 24 and neither one has gotten any loaned to them? We believe the mistake was made in December and January.
Business response:
Thank you for providing your feedback and letting us know about this issue, Mark Linde . We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'd be happy to assist you.
So on my intake day I asked the counselor to walk to my car to get my DIABETES PEN. But now I’m being told that because I have diabetes I peeed dirty for alcohol. I never drink!!! I told them up front what meds and how much . So now I’m being treated like I I drink. Breath alyzer everyday for 13 days. and can’t level up. This is wrong. Now I have to be sick.
Business response:
Thank you for providing your feedback and letting us know about this issue, Robert. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4420, and we'd be happy to assist you.
Crossroads of Louisville - Cargo Court has a 4.3 star rating with 343 reviews.
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