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Cummins Sales and Service
- Manufacturer
- Manassas, VA
About this business
Cummins Inc., a global technology leader, is a corporation of complementary business segments that designs, manufactures, distributes and services a broad portfolio of power solutions. The company’s products range from diesel and natural gas engines to hybrid and electric platforms, as well as related technologies, including transmissions, battery systems, fuel systems, controls, air handling, filtration, emission solutions, and power generation systems.
Location details
7701 General Mcclellan Road, Manassas, VA, 20109, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our brand new RV came with a broken generator (which our dealer couldn’t fix). Rafael at Cummins Sales and Service got us in in a timely fashion on Monday afternoon. They were able to diagnose and fix the issue and were done by early Thursday afternoon. The technician, Daniel, took some time with us to explain what was wrong and how the generator works in general. It was greatly appreciated. Thank you Rafael and Daniel!
We currently have a service contract with Cummins but will not be renewing it for several reasons. First, despite having a contract, we were charged standard rates—including travel time—for service visits, offering no real cost benefit over calling as a non-contract customer. Second, communication has been extremely frustrating. Calls to their main number often go unanswered, and emails frequently receive no reply. TLDR; Our generator failed to start in March due to a dead battery—just four months after Cummins replaced th... read more
Our Class A diesel pusher RV broke down, stranding us on the MD-495. Got towed to Cummins and they jumped right on it. Traveling around the country as we do, we experience many levels of professionalism. Let me tell you this shop is top of class! No bull, just straightforward, hard-working and knowledgeable folks that know their engines! Delighted to be back on the road, but it was a pleasure meeting this team!
I would like to highly recommend this Cummins generator service shop. The service mechanics are very professional and the General Manager, Rafael went above and beyond to make sure our generator was repaired correctly. I can't say enough about their integrity and work ethic.
Very hard to communicate with this location. Phone will just ring and ring during normal business hours, then you will be shipped to voice mail and no one ever calls you back. Hard to get pricing and availability on parts. Just an overall frustrating experience, so we stopped working with this Cummins location.
Frequently asked questions about Cummins Sales and Service
How is Cummins Sales and Service rated?
Cummins Sales and Service has a 4 star rating with 48 reviews.
When is Cummins Sales and Service open?
Cummins Sales and Service is closed now. It will open tomorrow at 7:00 a.m.