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David's Bridal Altoona PA
- Retail
- Altoona, PA
About this business
Location details
Logan Town Center, 218 Falon Lane, Altoona, PA, 16602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Kaitlyn K was my stylist) I was 3 minutes early for my 9am appointment, got in the first door and went to open the second only to find it locked. That would’ve been fine, they weren’t open yet, if they hadn’t been standing in a big circle in front of the door talking, clearly not about something important. One came over, unlocked the door and opened it just a crack and said “we’re not open yet” then quickly shut the door, locked it, and went back to the circle. Once we got in and checked in our stylist took us to the seating... read more
super disappointed in davids bridal altoona :( not only was our day overbooked, so we barely got any help with our dresses (generally wouldn't be a big deal but with covid they didnt allow us to browse, so we had to rely on one lady who was focused on other groups. I'm not sure why we booked an hour spot when we didnt get it.) BUT they shipped me a dress ripped, stained and frayed that I ordered while I was there. It looks like it's been worn in 15 weddings. and apparently they thought it was a good idea to send that to a p... read more
Business response:
Hello Holly, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. Please contact us at dbcares@dbi.com (Subject Attn: City/Store Location) Thank you. DBI.
Terrible customer service! I was asked to CHANGE the colors of my bridesmaids dresses because the color I wanted wouldn’t be in on time. Our consultant had my girls try on dress after dress, and when we decided on one and went to pay, the dresses she had them try on (that they loved) were unavailable, and it was made to seem like my fault that I came in 3 months before my wedding. I thought that was plenty of time. My wedding dress (that I also bought here) came in in less than a month and a bridesmaids dress in the color I ... read more
Business response:
Hello Emily. We would like to apologize for inconvenience that our team has caused. We strive to create a seamless process for all our guests, and unfortunately we did not provide that for you. We will be sure to address your concerns with our Altoona team to ensure that we are providing our guest with accurate information about our stock. thank you, DBI.
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Business response:
Hello Jennie, we apologize for not providing exceptional service during you visit. If you would like to discuss your experience or if you may need any further assistance please do not hesitate to reach out to us again. Thank you, April B.
Well to start with the $99 sale should be an online only sale. When I arrived at the store to find out there was only 1 dress that I found online in store that i liked I got very upset. To my luck i got to try it on and it fit. Choices in plus size dresses were a bit startling so very few. But the girld worked very hard to help me say yes to the dress.
Business response:
Hi Amanda, we are sorry that your visit with us did not meet your expectations. We at David?s Bridal are committed to offering quality products and service. We appreciate your feedback and will share it with our teams so that we can grow from it. Thank you, April B.
Went to David’s Bridal today because I was concerned about the looseness and bagginess at certain areas of my dress. (The reason it was baggy is because I tried on a size 12 when I found my dress and the lady insisted I go a size up, but that’s a whole other story.) So I’m in my dress and the alteration lady comes out, takes a look and the proceeds to ask me what my concerns were, so I told her. And then she basically said that everything I wanted to be done to my dress was not necessary, that I was wrong in my thinking and ... read more
Business response:
Hi Alyssa, we are sorry that your visit with us did not meet your expectations. We want to thank you for taking the time to provide us with this feedback as we appreciate it immensely as it allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better customer service for the future. Your feedback will be shared with the appropriate teams so that we can grow from this experience. Thank you, April B.
David’s Bridal needs to reevaluate their return policy. How can a bride or bridesmaid have a dress in their hands for a couple weeks and not be able to return it?! A dress that was tried on once, stored in a bag with tags still attached, and a receipt. Absolutely horrible customer service and Altoona has some extremely rude employees who make a bride who is no longer getting married feel even worse about the situation. Everyone do yourselves a favor and take your business elsewhere.
Business response:
Hello Paige, we are saddened to see that you were not happy with our company polices. We want to thank you for taking the time to provide us with this feedback as we appreciate. It allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better customer service for the future. At David's Bridal we are always looking for ways to better our customer experience and will be sure to forward your feedback to the appropriate teams. Thank you, April B.
I never leave reviews, ever, but I had such a terrible time at David’s Bridal today. I felt like employees were 100% inattentive. They were literally juggling a billion clients. Why would a company double or triple book appts for one stylist?? Makes no sense! Makes it really frustrating for everyone. I booked my appointment a week out, I expected someone to at least honor that appointment. Anyways... Noone helped me pick out any dresses, didn’t help me try anything on, and left me as soon as I was in the dressing room. My “... read more
Business response:
Hello Rachel, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. April B.). Best wishes, Jessica H.
Absolutely terrible experience. Alteration “professionals” don’t even take measurements and just want to guess on your size. First dress was ordered 2 sizes too small. Drove an hour to pick it up and realized it was way to small. I was then told dress did not come 2 sizes up so I couldn’t even get the dress I fell in love with in my size. When I was in the middle of talking to the alterations lady about what to do next, an employee came over and interrupted us and pulled her away. At that point I became a customer that did n... read more
Frequently asked questions about David's Bridal Altoona PA
How is David's Bridal Altoona PA rated?
David's Bridal Altoona PA has a 4.8 star rating with 2,546 reviews.
When is David's Bridal Altoona PA open?
David's Bridal Altoona PA is closed now. It will open at 10:30 a.m.