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David's Bridal Altoona PA
- Retail
- Altoona, PA
About this business
Location details
Logan Town Center, 218 Falon Lane, Altoona, PA, 16602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I have delt with davids for prior wedding but this time its my own the first girl that was helping us was awsome!! Super helpful! Chose dresses she thought id like and asked me what i liked and then she stopped helping us to help another person and we got another young lady that wasnt much help every dress i showed her they didnt have and she wasnt giving me idea on similar stuff to what i was liking she just stood there and kept telling me they didnt have that and i had to order it if i wanted to see it
Worst place ever!!!!!!,! Nothing like a snotty sales rep discriminating against a heavy set lady...... and down grading her I will never take my business there again .... and I will be contacting the corporate office regarding this situation........
Business response:
Hello Debra! Thank you for taking the time to provide a rating. Best wishes. April B.
Went in January and purchased my wedding dress with my bridesmaids. Also picked out the bridesmaid dress and color, which I was told no one had to worry about coming in till i was at least a year away from my wedding to be fitted. Called today to set up appointments for my girls and now can't be guaranteed the color cause it may be discontinued (They aren't sure yet). In which I already bought flowers and decorations to go with that color. Being pissed doesn't even cover it.
Business response:
Hello Emily, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with your further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
I have waited longer than most to have this experience as a Bride, I would not recommend this location. Where I live there is 1 Bridal Shop so I decided to go out of town. I didn't realize till I made an appointment on a $99 Sale weekend. When the consultant called to confirm she stated that this sale was happening but since I made an appointment they would have time for me.... I had my consultants attention for about 45 mins then she went to attending to other guests, A Friend I brought with me was pull and fluffing dres... read more
Business response:
Hello Lindsay. We would like to apologize that you did not receive the attention that you should have on your recent visit. Despite it being our busy season, we strive to give all of our guests a quality experience and it does not sound like we accomplished that for you. We want to thank you for taking the time to provide us with this feedback. It allows us re-evaluate the stores needs so that we can make the proper adjustments to ensure better customer service in the future. Best wishes, April B
Business response:
Hello Leanna, We are so sorry that were not able to provide you with a full 5 star experience, and will be using your feedback to ensure we do not fall short of exceptional service in the future. If you may need any further assistance do not hesitate to reach out to us again. Thank you, April B.
Business response:
Hello Maria, We are so sorry that were not able to provide you with a full 5 star experience, and will be using your feedback to ensure we do not fall short of exceptional service in the future. If you may need any further assistance do not hesitate to reach out to us again. Thank you, April B.
The lady who was supposed to take care of us barely focused on the group and left us feeling confused. It would have been nice to have my dress checked for alterations and for her to know what she was talking about. It was so bad I can't even remember her name.
Business response:
Hello Megan. On behalf of David's Bridal we would like to express our most sincere apologies. The service you received on your visit does not represent what we as a company stand for. Our goal is for all of our guests to be treated with unparalleled service and we did not provide that for you. Thank you for sharing your feedback. We will be sure to address this with our team to ensure this does not happen again. Thank you, Ellice J.
Frequently asked questions about David's Bridal Altoona PA
How is David's Bridal Altoona PA rated?
David's Bridal Altoona PA has a 4.8 star rating with 2,546 reviews.
When is David's Bridal Altoona PA open?
David's Bridal Altoona PA is closed now. It will open at 10:30 a.m.