This profile has been claimed by the business owner or representative.
David's Bridal Appleton WI
- Bridal
- Grand Chute, WI
About this business
Location details
Fox River Plaza, 4625 Michaels Drive, Grand Chute, WI, 54913, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Very unhappy with their organization with appointments, no one answers the phone, I do understand the associates may be busy but over an hour with no one answering not good customer service. The prices of alterations are astronomical and no one mentioned it ahead of time before appointment, never told me what I needed to bring until I was there. I would not recommend this place to anyone I know..
Business response:
Hi Paige, we are sorry that your visit with us did not meet your expectations. We want to thank you for taking the time to provide us with this feedback as we appreciate it immensely as it allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better customer service for the future. Your feedback will be shared with the appropriate teams so that we can grow from this experience. Thank you, April B.
I have mixed feelings about this place. Our bridal attendant was absolutely amazing and friendly. She was also knowledgeable about the issues plus size women face even though she was not plus size. That's the only reason I gave more than 1 star. I picked out a dress that fit me perfectly and needed no alterations. I literally had the dress on for less than an hour and without snagging or pulling of any sort, the entire left side of my lace came apart from the seam. Shortly after that the right side did the same. The dress ha... read more
Business response:
Hello Chelsea, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
Don't even bother coming here if you don't have an appointment. Treated like crap, and we just wanted to look at dresses, not even try them on. Told by one of the associates to not even touch the dresses like we were children. Not impressed, and will definetley be taking my business elsewhere. Newsflash you work in a chain bridal store in Appleton, WI, were not at Kleinfelds in New York on an episode of Say Yes to the Dress.
Business response:
Hello Lindsey, It saddens us to hear that we feel short in providing you with a joyful shopping experience, during your most recent visit. We want you to know that we take all of our customer?s time and feedback very seriously. We will be working with our executive team to make sure the information you provided is reviewed for improvements. Thank you so much for sharing your valuable time and feedback. If we can assist you further, please do not hesitate to contact us at dbcares@dbi.com, (Attn: Store Location/City). Warmest ... read more
Worst experience I’ve ever seen. We walk in just wanting to LOOK at dresses and not even try them on. All I wanted to do was find the sku from a bridesmaid dress that I liked to send to my girls so they could buy from their local David’s. But the lady at the front that greeted us was extremely rude to us because we didn’t have an appointment! Well, needless to say, I did not feel welcome here at all and took my business elsewhere.
Business response:
Hello Randi, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. April B.). Best wishes, Jessica H.
Worst experience ever! Waited almost 10 minutes after our appointment time for someone to even acknowledge we were there. The woman that helped us was very unkind and quite rushed. I wanted my girlfriend to help with my corset bra and she got snippy saying it’s her job. Then while taking off the first dress she yanked my hair and pulled a chunk out. Said “oh sorry it’s staticky in here.” When it actually got caught on the clipper and she continued to pull. She wouldn’t let my girlfriend grab another size of dress she picke... read more
Business response:
Hello Abby, Thank you for sharing your valuable time and feedback regarding your visit with our location. We are heartbroken to hear that we feel short in providing you with an enjoyable experience with David's Bridal. We will be working with our location to ensure improvements are made. Please contact us at dbcares@dbi.com, (Attn: Store Location and/or City) if we can assist you further. Humbly Yours Jill K.
Very disappointed with our experience there today, there were 8 of us trying on bridesmaid dresses and we were jammed in a corner with 3 fitting rooms. The staff made it seem like we were in the way. We had an appointment so why not have enough room for us? The person that helped us didn't really seem to know how to help us, we showed her pictures of what we were looking for and came back with something that didn't even at all look like then at all. She had us go get dresses and sizes, it just was very strange, she just stoo... read more
Business response:
Hello Hope, we are so sorry to hear that you are disappointed with your visit with us. We cannot apologize enough to hear of your recent experience at our Appleton location. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
Not same sex friendly. David's bridal needs to accept the fact not everyone is the majority, as in female and male couples. They sell some products sold as a set, tailored specifically with the labels "bride" & "groom". When asked if I could purchase a set with a "groom" & "groom", they simply refused... even though it was a simple fix (See photo in comment). Maybe try to be inclusive of everyone? It's appalling that in 2018 a company will turn away a customer based on sexual orientation.
Business response:
Hello Nick, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
I’ve been to the same store several times and each time they bring me the same dresses. Each time I have told them no and have left the store with yet again, no dress.
Business response:
Hello Jessica, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. We would love the chance to have you back to deliver a better experience at a new location. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B.
I have been calling for 3 weeks to try and schedule an alterations appointment and NO ONE answers the phone. I have called at all different times during business hours and every day for 3 weeks now. The wedding is 1.5 months away. I go online to try and schedule an appointment that day and it says to call your store. Extremely frustrating. You need to answer your phones or have a message system that you can leave a message to have someone call back
Business response:
Hello Kelly, thank you for taking the time to provide us with your feedback. We are very sorry to hear you are having this experience. We would love the chance to talk with your further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
Frequently asked questions about David's Bridal Appleton WI
How is David's Bridal Appleton WI rated?
David's Bridal Appleton WI has a 4.7 star rating with 3,267 reviews.
When is David's Bridal Appleton WI open?
David's Bridal Appleton WI is closed now. It will open tomorrow at 10:30 a.m.