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David's Bridal Birmingham AL
- Retail
- Hoover, AL
About this business
Location details
Riverchase Promenade, 1723 Montgomery Hwy South #101, Hoover, AL, 35244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
We THOUGHT we were happy with this store until they charged us for a $100 slip that wasn't even needed for the dress and then refused to let us return it when we picked up the dress. Then, they LOST the dress after altering it in addition to being VERY rude and pushy about the alterations to begin with! It was not a good experience after they made their initial money. They didn't even help try on the dress in order to get it fitted. It was terrible service after they made their commission off of us.
Business response:
Hello Rose, we are so sorry for the care and service you received during your in store experience. We value you as a customer and we are truly sorry that was not displayed during your visit to our store. We understand this is an exciting and special time for brides and families and do not take this feedback lightly. Thank you for taking the time to provide your feedback, we appreciate you taking the time so we may grow, train, and become a better place for future brides and customers. Best Wishes, BrittianyD.
Bad experience!! Customer Service was horrible! We were told we could look around, so that’s what we were doing. Yes, we were taking dresses down and looking at them...isn’t that how you shop for “The Perfect Dress”? A clerk came over and in a loud stern voice told us we could not take the dresses down to look at them! Very rude!! David’s Bridal lost a sale tonight. This is my baby girls wedding....she was so excited and so was I!!! Never have I been treated like this. The dress she wanted to try on was $1859. 😔
Business response:
Hello JoAnn, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ellice J). Best wishes, DBI
Was in today and one of the associates was very rude to us. We were told that we were free to look and nothing else was said. While looking we were taking the dresses off the rack and after we looked at them we did indeed put it right back on the rack were we got it. She came around the corner and yelled that we were not allowed to do this. Now I know places have rules, but we should have be told this at the beginning.
Business response:
Hello Leslie, we are so sorry to see that our team did not provide you with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ellice J). Best wishes, DBI.
Business response:
Hello Aubrey, thank you for your star rating. We are disappointed to see that our team did not provide you with 5 star service, and we would like to know more about your visit. Please send us an email to dbcares@dbi.com (Attn:Ellice/Birmingham)with more details. Thank you, Ellice J.
Absolutely the worst customer service I have ever experienced in my life. We just bought 2 bridesmaid dresses and they would not allow our bride to try ONE dress on because it’s 8 o’clock and they close at 9. Apparently there wasn’t a stylist available but the stylist that assisted earlier wasn’t doing ANYTHING.
Business response:
Hello Jodi. We are sorry to hear about your time with us. While our team does have certain rules to adhere to, we want to be as accommodating as possible to our guests. We will be sure to follow up with management regarding your feedback. Thank you, Ellice J.
Just know I won't be back... I'm having my wedding dress custom made......
Not a great experience overall. I had the last appt of the day to pick out my dress, which was fine but then my consultant didn’t even offer for me to try on a veil or headpiece or my accessories. I went to pick up my dress today and it was very unceremonious. No offers to schedule an alterations appointment or maybe accessorize the brand new dress that I just got. She pretty much just handed me my dress, after I signed for it of course, and then opened the doors for me.
Business response:
Hello April and congratulations! While we are happy to hear that you found your dress with us, we would like to apologize for your overall experience. We want our staff to be fully engaged from beginning to end. We are sorry for not doing so and will work to improve this. Best wishes, Ellice J.
Worst experience ever. They have the WORST customer service. Do yourself a favor and shop anywhere else. I was mislead by multiple associates in the store and when it was addressed with the manager she did nothing. The associates told me that my dress would arrive on a specific date and when that date passed I called the store and was told the dress was in store and I could pick it up anytime. Two days later I drove 45 mine to the store and was told my dress wouldn’t be arriving for two more weeks!! Less than 10 days befor... read more
Business response:
Hello Ashley. We would like to express our sincere apologies for any misinformation that was provided to you. We want to make sure that any information provided is accurate and we will be working with our team to improve this. If you are still having concerns about your order, please let us know at DBcares@dbi.com (Attn.Ellice/Birmingham). Thank you, Ellice J.
We made an appointment to try on wedding gowns, upon arrival we were told that the appointment was made as a bridesmaid dress appointment instead of wedding gowns and they didn't have a stylist to accommodate for the mistake they made when putting it in the computer. We were told we could look at dresses but we could not try anything on. Absolutely ridiculous and completely ruined the day
Business response:
Hello Dana. We are disappointed to hear about your experience. We sincerely apologize for the confusion with your appointment time and for not being more accommodating. We will be working with this team to ensure that this does not happen again. Thank you, Ellice J.
Frequently asked questions about David's Bridal Birmingham AL
How is David's Bridal Birmingham AL rated?
David's Bridal Birmingham AL has a 4.7 star rating with 5,426 reviews.
When is David's Bridal Birmingham AL open?
David's Bridal Birmingham AL is closed now. It will open at 10:30 a.m.