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David's Bridal Birmingham AL

4.7

Retail
Hoover, AL

About this business

Retail

Location details

Riverchase Promenade, 1723 Montgomery Hwy South #101, Hoover, AL, 35244, United States

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Weekday	Schedule	Status
Mon	10:30 a.m. to 7:30 p.m.
Tue	10:30 a.m. to 7:30 p.m.
Wed	10:30 a.m. to 7:30 p.m.
Thu	10:30 a.m. to 7:30 p.m.
Fri	10:30 a.m. to 7:30 p.m.
Sat	9:00 a.m. to 7:30 p.m.
Sun	10:30 a.m. to 6:00 p.m.

4.75,426 reviews

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Mindy Ransom

on Facebook

8 years ago

I am very displeased and disappointed with the work that was done on my dress in the David's Bridal alterations department. I was told by the seamstress that she could let the dress out and give it the A-line shape I desired when I went in for my originally fitting. The dress I purchased is considered a sheath. She also added sleeves, which I loved! I was on cloud 9 when I left my originally fitting and was confident that my dress would be as described when I returned to pick up weeks later. Regrettably, this was not the... read more

Business response:

Hello Mindy, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Mindy). Best wishes, Jessica H.

Frankia Smith

on Facebook

8 years ago

The bridal party and I have had a horrible experience with this store. The consultants did a horrible job. They've lied to us and on us. They mixed up names and sizes . We have had to scramble to get our dresses. The managers was NO HELP!!! I will not recommend this store to anyone. This has been the worst experience ever. I am horrified that this store has done nothing but cause a headache for my friend's wedding. Close David's Bridal!!!

Dante Carter

on Facebook

8 years ago

So to any other customers having difficulty with this company. You don't have to just talk to them you can also do as I have done and make complaints the you bbb in your area. Because ultimately they will not resolve any of your issues and give you a scripted excuse.

Business response:

Hello Dante. We would like to apologize for any frustrations you've had with our store and would like to hear more about your experience so that we can see where we can assist. Please reach out to us at DBcares@dbi.com (Attn.Ellice/Birmingham) with more information. Thank you, Ellice J.

Kia Knight Spencer

on Facebook

8 years ago

Very poor customer service. We went in the store on 2 occasions and the associates were rude both times. We had an appointment to try on bridesmaid dresses and they didn't have anyone available when we got there. (There were several associates just standing around) We were told to just go find what we like and someone would be there shortly. They FORGOT to send someone. When we finally got her she was very rude and not helpful. The second time we went to pick up a mother of the bride dress we ordered and they first said it ... read more

Business response:

Hello Kia. We are so sorry to hear that your experiences with us have not been pleasant. We want every guest to feel special, informed, and well taken care of. It sounds like we did not provide that experience for you and we apologize for that. We here at David's Bridal strive for quality customer service and your feedback helps our team grow. Thank you, Ellice J.

Samantha Edge

on Facebook

8 years ago

all tho i purchased a dress The lady who was helping me wasnt that friendly had such a fake laugh and kept bringing me dresses i said i wouldn't wear... guess if your dropping alot of money the service would have been better...

Business response:

Hello Samantha. We are so sorry to hear that you did not receive top notch service on your recent visit. Our goal as a company to is to give every guest a great experience. We appreciate you taking the time to share your feedback. We will be sure to address this with our team. Thank you, Ellice J.

Keysha Thomaston

on Facebook

8 years ago

We had a death in the family and didn't meet their exchange deadline.

Paige Carroll

on Facebook

8 years ago

We ordered our wedding dress and brides maids dresses there a few days ago. We were told that our brides maids that weren't there that day needed to call and order their dresses as soon as possible or they would be out of stock. We've been calling ever since, only to be hung up on or told that they couldn't order over the phone. We live over an hour away and apparently the only way we will be able to get things handled is to go back to the store. We've done everything our consultant told us to do but haven't been able to get... read more

Business response:

Hello Paige. We would like to apologize for the frustration you and your bridesmaids have had with ordering your dresses. As a company we strive to ensure we are providing a great experience from start to finish. We would like to see where we can assist in this situation. Please reach out to us at DBcares@dbi.com (attn Ellice) with more details. Thank you, Ellice J.

Yolanda Honor-Bowe

on Facebook

8 years ago

Initially walking in the door the hostess was very non- customer service focus! After being assigned to an awesome Stylist Alexis! Everything went up hill from there. Thankful I have faith and patient and over look some and not all people . If wasn't for Alexis I would have went else where .

Business response:

Hello Yolanda! We are sorry that your experience at the front door was negative, but glad to hear that Alexis was able to assist in making your time with us great. We will be sure to pass along your feedback with her! Best wishes, Ellice J.