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David's Bridal Boise ID
- Bridal
- Boise, ID
About this business
Location details
Shops at Boise Towne Plaza, 8047 West Emerald Street, Boise, ID, 83704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
This whole experience has just been a disaster I went in there had a great experience with the sales lady yes I got overselled that was okay I found a dress I put it on layaway with $198 or $189 they informed me I had seven days to get a full refund after that it would be a percentage of it I called within 3 days and was informed that my order has been canceled like I requested but that my check would have to be mailed and I could not get it put back on the same payment method that I had originally paid with which I had aske... read more
Business response:
Hello Valadez, we are truly sorry that you did not receive better service during your recent visit with us. This is not the type of service we expect to provide for any of our guests. We at David's Bridal strive to provide each and every one of our guests with exceptional service from beginning to end, and we are so sorry that is not what you were given. Thank you for taking the time to share your experience. We want you to know that your feedback is taken very seriously, and we will be working to ensure improvements are mad... read more
Super negative experience at this David’s Bridal. I had worked with David’s bridal in another city previously with no problems, but this one has been nothing but terrible other than my first appointment to find my dress. On the day of the wedding I opened my dress bag to find that it had two big holes in the mesh under my arms. I called DB to ask them what we could do and they offered nothing other than to replace my dress, which I’ve already worn therefore there as no reason to replace it at this point. My moms dress was or... read more
When you have a family of all shapes, sizes and disability’s they take your money but do not accommodate or abide by disability’s act and have made the statement.. they do not have to abide by state and country wide laws that pertain to people with disability’s because they are a store. False statements Like this will end in lawsuits. This place is a joke and every twat that works here acts Like they are better and above everyone and every LAW. DONT STRESS OUT YOUR BRIDE.. go to local bridal boutiques. These peoples prices a... read more
Business response:
Hello Kym. We are shocked to hear about your experience and would like to apologize. We would like to investigate this further and invite you to email us at DBcares@dbi.com (Attn.Steven E) so that we can do so. Thank you, Steven E.
RecommendedIt was a great experience! Casey my consultant was amazing. She was so helpful in helping me pick my dream dress for my big day!
Business response:
Hey Amy, thank you for your kind words! We love hearing feedback and are thrilled to know you enjoyed your experience with us. Let us know if there's anything else we can do to keep your experience great!
The dress I got was beautiful and they gave me a discount, however skip the alterations. The bra cups they sewed in came out after less than an hour of wearing it. The new zipper (that they put in after the first zipper broke in the fitting room) and clip to hold the dress in the back ripped off when I bent over to pick up my bouquet from a chair. The shoulder straps (made of chiffon) instead of being properly altered were folded over so that in places they were double thickness and didn't fit right at all. We asked for them... read more
First off I want to say that I hope I never have to come here again. While the initial dress purchasing experience was good, the alterations was an absolute nightmare. All I needed was a bustle. I can’t even begin to describe how many times I became irritated because of comments like “If you gain an ounce this isn’t gonna fit” and “ I hope you have a plan because if you come back and don’t fit in this dress it will be a lot of money to fix.” Thank you for the unneeded self esteem killer. Didn’t need that at my fitting. So af... read more
Business response:
Hello Jen, we would like to apologize on behalf of David’s Bridal for the service you received in our store. Your experience does not reflect what we as a company strive to achieve for our guests. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
My mom bought her wedding dress here. The dress was damaged from people trying it on and it was filthy. After purchasing, we were told the dress would be repaired and dry cleaned. Came back to pick up the dress a week later and the dress was NOT cleaned OR fixed and they tried to pass it off as ready to go. It sat in the garment bag untouched the whole time. The lady helping us was very sweet and also agreed that this was absolutely unacceptable. For a place that charges so much for a dress you would think they would hold th... read more
Went in today for a bridesmaid dress, was pointed to the direction of dresses and told they're over there .... well my friend (the bride) and I walked around then walked out. I'll spend my money elsewhere! I don't think the employees realize what customer service is, nor realize that without customers they won't have a job. Definitely will NOT be recommending friends or acquaintances ... and will definitely make sure I share our experience!
Business response:
Hello Terry, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
I’m going to be really honest when I say that picking a dress at this location did not go as we had hoped. I didn’t have high expectations for dress shopping to begin with but honestly my experience at this location was a major disappointment. We had set up an appointment for dress shopping and were paired up with one of the staff members who was not immensely helpful even in the least bit. She not once offered to help me with putting on my dress and was only there to help out for short periods of time basically having my si... read more
Business response:
Hi Jill, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve and we will use your feedback to ensure that we do not fall short of exceptional service in the future. If you would be willing to give us another chance or if you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). Best wishes, Christine G.
Frequently asked questions about David's Bridal Boise ID
How is David's Bridal Boise ID rated?
David's Bridal Boise ID has a 4.7 star rating with 3,644 reviews.
When is David's Bridal Boise ID open?
David's Bridal Boise ID is open now. It will close at 7:30 p.m.