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David's Bridal Cambridge ON
- Bridal
- Cambridge, ON
About this business
Location details
Smart Centres, 70 Pinebush Road, Unit #5, Cambridge, ON, N1R 8K5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
RecommendedWe were so excited when we arrived at David’s Bridal in Cambridge! This was my niece’s first bride’s dress shopping experience! We were warmly greeted at the door and allowed to browse the dresses until Valerie our consultant, greeted us. She gave us some ideas on style and silhouette then pulled some dresses for my niece to try. It was a Saturday and the clients were all well spaced, it was not overcrowded. Valerie was very knowledgeable and full of creative ideas for my niece on fit, style, veils, accessories etc. My niece... read more
Business response:
Thank you so much for your kind words, Tresa Marie. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
I REGRET GETTING MY DRESS HERE! Thank Heavens it wasn't my wedding dress! Find a local bridal shop they will NOT disappoint you. This place was crowded, overbooked (even when you make an appointment) LOUD. A lot of waiting around, every disorganized. Our appointment we were given 1 change-room for 6 girls, barely any seating, only good thing was our stylist was nice. But just the whole experience was not how it should be a lot of the dresses we tried on were ripped or missing something, it was just a mess. Also one girl in ... read more
Business response:
Hello Stacey, we are saddened to see that you were not happy with our company polices. We want to thank you for taking the time to provide us with this feedback. It allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better customer service for the future. If you would like to discuss anything further, please email us at dbcares@dbi.com. Thank you, DBI.
Absolutely horrible experience! I appreciate and understand that during COVID, a lot of things had to be changed and adapted to meet certain retirements, but listening to your client should be the same. I made an appointment to look at wedding dresses. We arrived, and were taken to the back. The stylist asked what kind of dress I was looking for, and went to pull things. No measurements taken. Ok fine. She comes back and hands me a hanger, not bothering to take the dress out of the bag. Not put it in the room on the hook, ... read more
first of all huge thanks to Val today she was wonderful. we left WITHOUT a dress because the manager was one of the most condescending unkind people I'd ever spoken to. she actually walked by.... tapped her watch... and said we needed to move things along. we had been standing around the 1st half hour of our booked appointment because our agent had another bride booked at the same time. I actually stopped and was shocked with my mouth open because I couldn't believe how she was handling us. as someone who works in the ... read more
Business response:
Hello Jessica, we are deeply sorry for way our team addressed you during your visit. We would like a chance to discuss your concerns, and an opportunity to improve your experience with us. If you would like to email us at dbcares@dbi.com, (Subject- Attn: city/location) we would be honored to speak with you further regarding this matter. Thank you, DBI.
Worst experience! Staff were very rude, not friendly and acted like customers aren’t important. Bought my dress, it didn’t need alterations so I left it in the bag till the day before the elopement. To my horror, when I took it out... it was covered in long black hairs. The stitching on the bust was ripped and the bra clip at the top of the zipper was ripped off. I had to quickly fix the dress before my special day because it looked like they literally dragged it all over their floors!!!! I would highly not recommend this pl... read more
Sadly went to the store without an appointment. The lady at the store said we could look around but couldn't try anything on without an appointment. Not even close to like the one in the States.
Made an appointment for 3 people trying on bridesmaid dresses, but was only given 1 change room for our 90 minute appointment (even though there was an empty one beside us the whole time). Our consultant was awkward and seemed like she didn’t know how to take measurements or clip dresses properly. I told her what style we were looking for and she made maximum 2 recommendations for dresses that didn’t even fit what I had told her (float, beachy, not strapless). There were no sizes in most dresses, so we had two size 0 girls t... read more
Business response:
Hello Jamie, we are sorry that you did not receive more assistance. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We will work with our team to improve moving forward. Best Wishes, BrittianyD.
jacquard dress was pressed at the store and pattern flattened, offer made to purchase the sample at cost of bride.
When you purchase and have a dress fitted at David‘s bridal, save yourself the trouble and get them to guarantee that the dress will fit when you receive it or they will alter it at their cost. We had a very bad experience with them that the dress they fitted and supplied was way too small. Even that their staff fitted the dress they would only alter it if WE would pay for the altering costs. When we went there for the second time today to pick up the altered dress it still does not fit with the wedding coming up in a week. ... read more
Business response:
Hello Rolf, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com(Attn:BrittianyD) Thank you, BrittianyD.
Frequently asked questions about David's Bridal Cambridge ON
How is David's Bridal Cambridge ON rated?
David's Bridal Cambridge ON has a 4.5 star rating with 2,501 reviews.
When is David's Bridal Cambridge ON open?
David's Bridal Cambridge ON is closed now. It will open at 10:30 a.m.