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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
My daughter made an appointment and when we got there we stood at the entrance for almost 10 minutes before someone acknowledged us. Then the girl said boy we're busy. They were so over booked. She called one lady to the front who already had two people. She said hold on let me try to figure this out. Everyone must be on break. We went off to look at dresses. About 10 minutes later we were called to the front. The lady who was supposed to help us was not helpful at all. She was currently helping another person. She was put ... read more
Business response:
Hello Ginny, on behalf of David's Bridal I would like to apologize that you did not have a good experience on your recent visit. We value our customers and are committed to making every experience a positive one. I would love to have our management team follow up with you. Please send your contact information to dbcares@dbi.com (Attn:Cierra). Thank you, Cierra S.
Was awful!!! My friend was looking for a dress and they kept giving her sizes that was way to big for her and then she fell in love with a dress and it was to much to be altered. They were over booked and WAY OVER PRICED!!!
Business response:
Hello Kristin. We are very sorry to hear that your trip to David’s Bridal was not up to par. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. Thank you, Ellice J.
Horrible customer service. The Richmond location on West Broad Street ordered the wrong dresses, took payment, and now the corporate office refuses to provide a refund for their mistake. This decision was made by the "Executive Management" team who refused to discuss this decision with the customers. Do not trust this company when planning for such an important, special day.
Business response:
Hello Ben we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. Brittany D) Thank you.
Business response:
Hi Emily, thank you for your star rating. We are disappointed to see that our team did not provide you with a 5 star experience, and we would like to know where we can improve. Please send us an email to dbcares@dbi.com (Attn:Ellice). Thank you, Ellice J.
My youngest daughter along with my two older daughter went to the store yesterday. Our appointment was at 1:30pm, we were told our consultant was still with another appointment and she would be with us shortly, to look at dresses and take pics of the ones she liked. 30 min later we were told we were going to be doubled up with someone else and she should start pulling dresses. 15 min later we still didn't have a dressing room and did not know where the consultant went. My oldest daughter went up to manager and was told they ... read more
Business response:
Hello Debi, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Jessica H). Best wishes. Jessica H.
I was shopping for a jr bridesmaid dress and a mother of groom dress. Luckily I did a lot of research on the website because even though I made an appt the associate was very rushed, didn't stay with us while trying on the dresses. Even though we purchased our dresses it was not a pleasant experience.
Business response:
Hello Patricia, while we are happy that you found your dress, we are disappointed that you did not receive the proper attention you deserved. Our team strives to provide everyone with exceptional service and unfortunately we did not provide that for you. We will be sure to address this with our team to ensure this does not happen again. Thank you , Cierra S.
Luckily I'm have an awesome group of bridesmaids and they all agreed on a dress and color which helped. However the wrong style number was written down which was discovered when one of the girls went to order and on top of that they seem to have lost all the information including the dress we picked..... second time I've had trouble first time regarding a bridesmaid dress I had purchased myself.
My mom called me in tears after leaving this location. The employees were talking about her while she was in the dressing room. It made my mom embarrassed and ashamed of her size. How dare you!
Over crowded. Not enough seating to accommodate. No water or champagne served to bride while she shopped. Restroom was disgusting and smelly. Soap dispenser in the restroom was taken off the wall, no soap to wash your hands.
Business response:
Hello Mercedes, we are very sorry to hear that you were disappointed with your experience. This is not the type of service or accommodations we expect to provide for any of our guests. David's Bridal strives to provide exceptional customer service and a comfortable shopping atmosphere to our customers and we can't apologize enough that you feel we fell short of that. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: Marquita) Th... read more
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,418 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 10:30 a.m.