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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
The customer service is by far the worst I have ever experienced. The consultant didnt give the bride to be the time of day, they were over booked and under staffed. Consultants were tending to multiple parties at once, not helpful and very rude. They left the fitting room doors wide open for everyone to see the half naked brides to be standing there in their under garments. Would not recommended! My daughter is recently engaged and we will not step foot in this store. We ended up purchasing a dress from a different company ... read more
Business response:
Hello Tina, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Ross A). Best wishes. Ross A.
This place was HORRIBLE!!! Sandy the front desk lady yelled at us so the whole store could hear after we had already been in and tried dresses on, for not having a consultant there to help us! Instead of being a helpful Mature adult she treated us like children! I WILL NEVER GO BACK TO DAVIDS BRIDAL!! this was definitely not the way I wanted to be treated, embarrassed in front of the whole store, for my 1st dress shopping experience!
Business response:
Hello Morgan, we cannot apologize enough for the unsatisfactory experience you received with us. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience whether it be at our Westminster store or another David's Bridal location. If you are interested please contact us at dbcares@dbi.com (Subject: Attn: Christine – City/Store Location). Again, we sincerely apologize for the inconvenience that this has caused you. Thank you, Christine G... read more
Although my bridesmaids found their dresses at DB, I have to say the service we had at your Manhattan location was absolutely awful. Our "stylist" who assisted myself and three of my friends was pretty ditsy and we felt like she didn't know what she was doing. For starters, as me being the bride I did some research beforehand and screenshot a few dresses I wanted the girls to try on - I asked several times for the dresses to be brought over to the fitting room (at least one style) so we can see it in person and she never did... read more
Business response:
Hello Randi, we cannot apologize enough for your recent experience with us. This is not the type of service we expect to provide for any of our guests. Please know that we will be providing additional training to our team to ensure this does not happen again. If you need anything further please let us know at DBCares@dbi.com (Attn:BrittianyD) Thank you.
My Bridesmaids dress was supposed to be ready to pick up in the beginning of February, NOW they are saying it won't be ready until The END of March, when the wedding is MARCH 4TH! They also proceeded to yell at me about how it wasn't their problem or fault. UNBELIEVABLE, DO NOT SHOP HERE!
Even though I did buy my dress here, and the consultant who helped me was great, I can't give David's bridal a 5/5. The atmosphere is so hectic and chaotic. There's no privacy from other bridal parties, half the time you can't even hear what your friends/consultant is saying. You get one change room whether you have 2 bridesmaids or 12, and it makes it almost impossible to focus when there's 20 or more other people around you also trying on dresses and talking. The selection is large, there's definitely lots to choose from. ... read more
I had the worst experience at Davids Bridal in Madison, MS. I was in the shop today trying to get my bridesmaids fitted for my wedding. The manager was the one that was helping us. The building was packed and it was chaos in there. The manager was rushing all my girls and ended up kicking two of my girls out of dressing rooms for other people. One of my bridesmaids had not arrived yet and the manager was trying to get us to go ahead and order. I explained to her that I wanted to see all of my girls in the dresses and asked w... read more
Business response:
Hello Whitney, we are deeply sorry that your recent experience with us was less than satisfactory. We at David’s Bridal are committed to providing our customers with exceptional customer service. We are currently devising a coaching for our staff in order to enhance their product knowledge and customer service etiquette. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this... read more
I had a terrible experience at another bridal shop in town and long story short, they ordered the wrong color dress and wouldn't fix it, so I went to davids bridal and Lara was absolutely amazing. Found my dress and took it home the same day!!
Business response:
Hi Alayna, congratulations on finding your dress for your big day, how exciting! We couldn't be happier to hear how amazing Lara was in finding you a new dress and providing you with an "once in a lifetime" experience. Thank you so much for taking the time to share your experience with us. Best Wishes, Jessica H.
Well, it started out okay. My girls tried on so many dresses to find one we all agreed on. They all fell in love with one dress. I told the girl multiple times my colors. MULTIPLE! And that we wanted the coral reef color for dresses to match the groomsmen. Come to find out...at CHECKOUT they don't make the dress in the coral reef anymore... do you know how stressful that is to hear for a bride? Especially since I had a few girls that were out of town to come together and pick a dress. And they basically were kicking us out o... read more
Business response:
Hello Shanna. On behalf of David’s Bridal I would like of offer our deepest apologies. We strive to make sure our guests are well informed of all of their options and I am sorry that in this situation that did not occur. David's Bridal offers quality products both in store and online, and I am sorry if our team insinuated otherwise. I would love to have someone from our management team follow up with you on your experience. Please email me at dbcares@dbi.com (attn.:Ellice) with your contact information as well as the store l... read more
The absolute WORST customer service I've ever received at any place of business. Do NOT give them your business.
Business response:
Hello, Miranda we are very sorry you had this type of experience in our store. We just need some additional information so we can follow up and look into this further. What location did you visit? Do you know the name of the associate? Also what is the best phone number to reach you? This is very concerning to hear. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing ... read more
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,410 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 10:30 a.m.