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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Honestly...I didn't even want to give this 1 star because it should be a 0 or even in the negatives. I have been trying to order my bridesmaid dress for my sisters wedding for a while now on and off the phone with this place. EVERY SINGLE TIME I call I get placed on a "brief hold" which is always a bare minimum of 10-15 mins...the longest being almost 40 mins!! YES 40mins! I eventually hung up and called back to be again placed on hold and forgot about. They are EXTREMELY rude...even the managers. Very unprofessional in pers... read more
Business response:
Hello Kristyn, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Ross A). Best wishes. Ross A.
They will not take care of you at this store they need a lot of help on their customer service and styling.
Business response:
Hello Valeria, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Jessica H). Best wishes. Jessica H.
This store is a joke. We had a appointment first thing in the morning. They shoved all of the other people who were trying on dresses in the same crowded location in the store. There was not even enough seats for the people who were helping pick my dress. You couldn't even open a fitting room door without hitting the door of the person in the next fitting room. They had two consultants with about 7 people trying on dresses. They were running all over the place like a chicken with its head cut off. I felt like they only care... read more
Business response:
Hello Krista, We are so sorry to hear about your experience when visiting our Maple Grove location. We strive to provide great customer service and would love to be able to improve your previous experience. If you would like, please email us at dbcares@dbi.com Attn: Jill K. to assist you further. Thank you, Jill K.
I wanted to let you know about my recent experience at one of your stores. What should have been a happy shopping experience turned into something that left me with a sour taste in my mouth. The first issue I encountered was the fact that while I had scheduled an appointment in advance, I was told that "the new system overbooked us" and had to wait 30 minutes past my appointment time before someone could get to me. The saleswoman was all right in the beginning, very sweet and wanting to help. However, this quickly changed wh... read more
Business response:
Hello Gen, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Ross A). Best wishes. Ross A.
While the individuals who assisted me have been quite friendly and willing to help, the management is so poor that there has been a scheduling/miscommunication issue for nearly every appointment. Information that was supposedly recorded in my file wouldn't show up time and time again (including the existence of the bride, who ordered her dress from DB!), which meant extra unnecessary phone calls, long holds, and calls to the store where the bride got her dress to see if they could clear up the mess (which they were willing t... read more
Business response:
Hello Christina, thank you for taking the time to share your feedback. We are so sorry to hear that you are disappointed with our services. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. Please email us at DBcares@dbi.com (Attn:BrittianyD.) if there is anything else we can assist you with. Thank you
When I went for my fitting the seamstress made me cry. She said "you better not breathe too hard because this dress is gonna burst". Seriously? I'm not saying don't tell me that it's too tight, but they need to remember that they are playing a part of a pivotal point and a major memory that will be stuck with a bride forever. I always imagined myself glowing during my fitting, but instead I felt discourage and self conscious. Anddddddd when I went back for my final fitting, the lady ripped a clasp off and was gonna leave it ... read more
First impression. I walked into the store and Nobody greeted me at the welcome desk so I went about looking at dresses for about 45 minutes the store manager then found me and asked for me to go to the front to sign up. So i said sure and waited for a associate to be available to help me. A few associates were called to the front one after another was too busy . (i didnt even ask for anyone to help me, nor did i want them to after this). So finally they found someone she was mad she had to help me atleast it seemed. Anyways ... read more
Business response:
Hello Luis, we are deeply sorry that your first experience with us was less than satisfactory. We at David’s Bridal are committed to finding the perfect dress to complete your special day. We are glad to hear that the manager was able to provide you with a great experience during your next visit. We want to thank you for taking the time to tell us about your experiences. We will be providing our store with a coaching that will enhance their customer service etiquette as want to make sure that we are providing all of our cust... read more
They didnt even help or pay attention to our bridal party. Very hurtful and disappointing. I didnt make an appointment to do the shopping and dress picking and trying on alone �
Business response:
Hello Molly, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. RossA) Thank you.
Absolute joke. Even with an appointment, the Maple Grove location had one sales associate jumping between three parties all looking for wedding gowns. They managed to shove 3 seperate families into one tiny hallway with not nearly enough chairs for everyone to sit. One scattered sales associate jumped between all 3 brides without giving anyone the attention they deserved while there were at least 5 other associates standing at the front of the store, doing nothing. Terrible service. A bride shouldn't have to be standing in... read more
Business response:
Hello Britt, I would like to deeply apologize for the service you received on recent visit to your store. Our number one goal at David's Bridal is to provide all of our guests with a memorable experience, and unfortunately we did not provide that for you. I would like to have someone from our management team reach out to you so we can rectify this. Please email me at dbcares@dbi.com (Attn: Kristen) with your contact information so that we can do so. I hope that you give us the opportunity to restore your trust in David’s Bri... read more
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,401 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 7:30 p.m.