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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
We went in to get a dress for my future sister in law yesterday. The sales lady Sherri was inattentive and at one point disappeared completely, leaving us to get the Bride to be in and out of her dresses and to find our own veil. A larger party came in and was seated at the dressing room next to ours where she spent the majority of our appointment time conversing with them. We felt completely ignored. I would think that having walked out of there spending $700 dollars on one of the biggest days of her life, my sister in law ... read more
Business response:
Hello Sara. I am deeply disappointed to hear about your recent experience with us. We at David's Bridal pride ourselves on offering exceptional customer service and I apologize that we did not live up to that standard. I would love to have someone on our management team follow up with you on your experience. Please email me at dbcares@dbi.com (attn: Ellice) with your contact information so that we can do so. Thank you, Ellice J.
Was supposed to be one of the happiest days of my daughters life picking out her dress before we left she was crying they lied to her on the phone and they only had one stylest working so we had to do most the work we will not be getting her dress therr
Business response:
Hello Sherry, we are so sorry to have disappointed your daughter and you during your visit, we certainly do not want this to be your last experience with us. We would like to talk with you further about this, can you please send us an email to dbcares@dbi.com ATTN Jessica H. & the store location in the subject line, we look forward to speaking with you. Thank you, Jessica H
When I initially came in to order my bridal gown, I had a good experience with the sales person and was able to find a dress and felt that I received the proper attention and service to help me in this process. After making my purchase I set up an appointment for my bridesmaids to come into the store as a group to try on and purchase their dresses. I selected a day and was told my appointment needed to be changed because my sales person was not scheduled on that day of the week, so I rescheduled at that time to follow that s... read more
Business response:
Hello Brandy, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss this issue further please email dbcares@dbi.com (Subject: Attn Ross A). Best wishes. Ross A.
I paid $500 for alterations on my wedding gown for my destination wedding. I went in for 2 fittings. My father had to pick up the dress because I live out of the country. I got the dress today. Aside from the bustle - The alterations were not performed as ordered !the dress is way too big and not as agreed. Im getting married in a week and I need to pay $1000 for the alterations to be rushed in a foreign country. I'm beyond disappointed and stressed and all of my friends, family, and readers (joyandjourney) will be informed.... read more
Employees aren't very friendly the STYLIST that helped us wasn't much help she had a sour face kept her distance didn't talk much I rather return to David's Bridal unless Bess is on duty in I had an appointment back in Sept when Bess helped me with fitting of bridal dresses she was an AWESOME help Yesterday Dec 23 I had an appointment for my bride's maids the young girl that helped wasn't any help. No information No warning on when it what to do next or if we suppose to wait to get forms "Notes From my STYLIST" so next time ... read more
Business response:
Hi Lene, we are so sorry to see that our team did not provide you with 5 star service. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. Thank you for also sharing how wonderful Bess is and that you will be back to work with her. We look forward to seeing you again soon. Best Wishes, Jessica H.
Business response:
Hello Curbie, we are so sorry that we could not provide you with a 5 star experience. We would love to hear more about which areas need some improvement so that we can provide you with a better experience in the future! If you would like to tell us more, please e-mail us at: dbcares@dbi.com with attention to: Christine. Thank you, Christine G.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,375 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 7:30 p.m.