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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
My sister made an appt for her bridesmaids/flower girl to find dresses. They left us with an "assistant" who in reality was knew and didn't really seem to have knowledge while the original consultant dealt with another bride. It was not a nice experience at all. We all felt like we had been ignored.
Business response:
Hi Shaun, thank you for your star rating. We are disappointed to see that our team did not provide you with a 5 star experience, and we would like to know where we can improve. Please send us an email to dbcares@dbi.com (Attn:Ellice). Ellice J.
Went shopping last October with the soon to be bride (my brothers fiancé at the time). The customer service was AWFUL. The lady was very rude and snippy. The bride picked out her veil and it was ordered. Fast forward 6 months to when we did bridesmaid dresses. The same lady again was very snippy and short with us. We were left to pick out our own bridesmaid dresses. They did the fitting and we left. 3-4 weeks later the dresses came in. 2 of them were not the right sizes. One of the bridesmaids chest was popping out the dress... read more
Smiles all around and never made us feel pressured. Within the hour and a half I had found my dream dress. Thank you! When I went back to pick it up it I wanted to try it on before taking it home. It was all wrinkled. They said it was to prove that it came straight from the factory. We asked if they could steam it. Sure... for 40 dollars. Couldn't believe it. I have to say it is very disappointing putting on a very wrinkled wedding dress.
My fiance's bridesmaids ordered their dresses from this location and were told the maximum amount of time for the dresses to come in would be 22 weeks. Now on of the dresses isn't going to come in until the end of January, approximately 27-28 weeks after the order. The alterations were going to be made by my mother who is going out of state after Christmas. So now, because of the delay on David's bridals side, this won't work. We've asked for some sort of compensation to help with alterations from David's bridal due to their... read more
Business response:
Hello Kris, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss this issue further please email dbcares@dbi.com (Subject: Attn Ross A). Best wishes. Ross A
The ONLY reason I'm not giving a 5 is the return policy. These are big purchases and you should be able to at least exchange an unworn, unaltered dress. I had purchased a dress at a different store, but was filled with regret and wasn't in love with my dress. Lani at the Franklin store was wonderful and let me try on dresses as many times as I needed. I put on the winning dress 3 times, including when I brought in a satin jacket and fur I'd already purchased and jewelry my fiancé had given me. I spent twice as much on the 2... read more
My "stylist" refused to bring me what I told her I like and I didn't want a traditional white dress and I told her that and she still brought me nothing but white dresses at the maximum I told her I was willing to spend and would not bring me anything more fair priced and eventually my grandma and soon to be mother in law went looking for dresses for me themselves. I would have had a better experience if they would have just left me alone instead of giving me a "stylist" that only brought me what SHE liked and we did not hav... read more
Business response:
Hello Reyenne, we are deeply sorry that your recent experience with us was less than satisfactory. We at David’s Bridal are committed to finding the perfect dress to complete your special day. Our stylists are trained to provide our customers with every option that may fit their vision. That being said, we would never want to offend our guests. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment, please e-mail us at... read more
I had the most amazing experience today at David's Bridal. I didn't think there was going to be a wide variety of dresses for plus sized brides but the selection was amazing! My stylists name was Tabitha and she was fantastic! I was there for quite some time but not once did she make me feel like I was a burden or made me feel rushed. I ended up saying yes to the dress and I'm so excited! I was nervous and stressed about this day but Tabitha and all the other wonderful ladies at David's bridal made me feel relaxed and comfor... read more
You're customer service sucks!!! Try to not hire a bunch of cunts!! I was not there, obviously, but you bitches need to stop being bitches and work on your customer service!!
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,375 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 7:30 p.m.