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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
The absolute worst experience. I had ordered my bridal dress at this location with no issues, however when I had scheduled an appointment for my bridesmaids it was completely unorganized. The lady whom helped us had other parties there and she was not solely focused on our party. After trying on a few dresses we picked the dresses we would like to purchase and even pointed out the dress on the board displaying the dresses. When picking up the dresses it was completely different from the order we thought the lady had put us ... read more
Business response:
Hi Beth, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with the store location & ATTN Jessica H in the subject line so that we may talk with you further about this? Thank you, Jessica H.
Went yesterday with my daughter and her wedding party. Everything was ok at first. The girl working with us was new and a little scatter brained. But after they true on a few different styles and the maid of honor changed her mind on the style she wad wears it would match better. We were disappointed when they asked several times what her colors were and we said coral and mint. To be told when we checking out to order the dress for them to tell us the style they picked doesn't come in coral. It's a little disappointing to sp... read more
Business response:
Hello Melissa, on behalf of David’s Bridal I would like to offer our apologies. We strive to make sure our guests are well informed of their options and I am sorry that in this situation that did not occur. We appreciate you taking the time to leave us some feedback. Ellice J.
Went yesterday with my daughter and her wedding party. Everything was ok at first. The girl working with us was new and a little scatter brained. But after they true on a few different styles and the maid of honor changed her mind on the style she wad wears it would match better. We were disappointed when they asked several times what her colors were and we said coral and mint. To be told when we checking out to order the dress for them to tell us the style they picked doesn't come in coral. It's a little disappointing to sp... read more
Business response:
Hello Melissa. We would like to sincerely apologize for any inconvenience caused. David's Bridal is committed to making sure that we provide our guests with excellent service and accurate information. We are upset to hear about your time with us and will be speaking to management. Thank you for bringing this to our attention. Thank you, Ellice J.
I see why y'all are hiring ��. Sunday around 12:30 1:00 my family and I received the worse costumer service. � I know where NOT to go �
Business response:
Hi Robynn, we are sorry to hear that you did not have a great experience with us. We truly appreciate your feedback and we want to improve our customer service for all of our customers. If you would like to tell us more about your experience, please e-mail us at: dbcares@dbi.com with attention to: Christine. Thank you, Christine G.
I was in your Springfield, NJ store yesterday to buy a dress for my son's wedding. I was greeted by Katherine who proceeded to tell us that we had to sign in so they would get credit. She pointed us in the direction of the dresses and that was it. When I would a dress I went to the register to purchase it. I asked if it would be possible to iron the dress as it was a wrinkled mess. Katherine then told me they would do a lite steam but it would not get all the wrinkles out and that is the best they do and I could take it... read more
They have beautiful dresses but the customer service isn't up to standards. The lady helping us was super nice and helpful but the actual company doesn't realize they are hurting visitors experiences. Lack of chairs for guests while people are watching is huge! Also I arrived early before our group and there was no where for me to sit at the front and wait. No where to hang coats! No water offered to anyone and it was very warm in the building. For a place that offers this type of expensive item you would think they would pa... read more
Business response:
Hi Sara, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to talk with us further about this, please send us an email to dbcares@dbi.com with the store location and ATTN Jessica H in the subject line. Thank you, Jessica H.
Had to wait 15 minutes when we had an appointment. Salesperson was nice, but it was clear she did not hear my daughter when we told her what she was looking for. The dresses she brought out were not the style we described at all. It took approximately 10 minutes in between dress changes because salesperson was helping 2 other brides during our appointment time. Very impersonal. Brides being shuffled in and out of dressing rooms like cattle and put on a stage in the middle of the store while people shopped. No priva... read more
Business response:
Hello Victoria, we can’t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we’re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. We hope that you’ll take a moment to email us at DBCares@dbi.com ATTN: Brittiany D. in the subject line with your daytime phone number so that we can learn more and see if there’s an opportunity to have you ... read more
The worst customer service I have ever experienced. Absolutely disgusted with how I was treated. Bridesmaids dresses arrived damaged, one was even given to us which was already altered and returned by someone else! Was told there is nothing they can do to get new dresses ordered in time. The store manager, Courtney- has given each 8 of my bridesmaids a different story. She has blatantly lied numerous times and waited ONE MONTH before calling anyone to tell us dresses came in then when she does call, tells us we have 1 week t... read more
Business response:
Hello Cristina, first and foremost I would like to apologize on behalf of David’s Bridal for the service you received in our store. Your experience does not reflect what we as a company strive to achieve for our guests. I know that our team has already reached out to you in regards to this situation, but if there is anything else we can do to help make amends, please contact us at dbcares@dbi.com (attn:Ellice). Ellice J.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,357 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 7:30 p.m.