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David's Bridal Eau Claire WI
- Retail
- Eau Claire, WI
About this business
Location details
White Oak Commons, 4840 Keystone Crossing, Eau Claire, WI, 54701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I have always gotten my dresses and alterations done here and I’ve always been happy with them. So when I had to buy a dress from a different store because that’s where the bride took us, I brought it here to have it altered. The alterations themselves are satisfactory, but the customer service was horrendous this time. I brought my dress to them sealed in the bag it came in, had my consult for alterations, and went back to pick it up last week. I showed up early, they were not ready for me yet so I sat down. Fast forward an... read more
Shay at the Eau Claire store was a nightmare. She started off the appointment by telling me that the dresses I liked on the website were all on clearance so if I wanted all the bridesmaids to be the same style, "it just wouldn't happen." Thanks I guess? When it came to getting the bridesmaids to try on dresses, she kept trying to get me to pick dresses that I didn't want. If I say I want them to try on dresses A, B and C, do not keep suggesting that the girls try on dresses X, Y and Z. When it came to sizing dresses, it was ... read more
Today, I went to David'd Bridal to have my bridesmaid dress altered, and I was overall disappointed with the entire appointment. I received my dress months ago, and was advised by multiple employees at the store to wait until closer to the wedding to start alterations due to my pregnancy (understandable). Every time I would call and talk to someone about scheduling the alterations they kept advising to wait until about 2 weeks before the wedding. They informed me that alterations would only take about 2 weeks. While at my ... read more
Business response:
Hi Becca. We are saddened to see that you were not happy with your dress alterations and customer service experience. We would like to hear more about your experience. Please send us an email to dbcares@dbi.com (Attn: April B city/location) with more details. Thank you, April B.
My beautiful niece purshased a wedding dress from David's bridal. Her dress literally fell apart at her reception. Poor quality in their stitching. Their customer service is horribly. I feel so bad for my niece. I wish there was something I could do for her right then and there. I'm sure she really was embarrassed. Boo David Bridals�
Business response:
Hello Jose, thank you for taking the time to provide us with your feedback. We are very sorry to hear the bride had to experience this. We would love the chance to talk with her further to address these concerns. If you she is interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
My dress zipper became unstitched all the way down my back at my reception resulting in me having to leave. David’s Bridal wouldn’t reimburse me for anything, they said they’d replace the zipper but that’s useless to me at this point. What poor quality and poor customer service on such an expensive dress
Business response:
Hello Shannon, thank you for taking the time to provide us with your feedback. We are very sorry to hear you are having this experience. We would love the chance to talk with your further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B.
Not to fond of this place one bit, the associates all have the look on there face like there better than everybody else.. I went there 4 times and my person helping would disappear to help other customers, so what the heck is the point of an appointment!!!
Business response:
Hello Dorothy. We would like to apologize for the less then professional attitude you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with an awesome experience. Thank you for your feedback, we will share it with our team to ensure a better experience in the future. Best wishes, April B.
The main manager is very rude and pushy, not friendly or accommodating.
Business response:
Hello Abby, We are terribly sorry to hear that your visit with our location was anything less than magical, and we would love the chance to ensure you are celebrated as you deserve. Please feel free to contact us at dbcares@dbi.com, (Attn: Store Location) so we can speak with you further regarding your visit. Humbly Yours, Jill K.
Business response:
Hello Jessica, we apologize for the experience in store. If you need any further assistance, please email dbcares@dbi.com (Subject: Attn. Ross A.) Best wishes. Ross A.
Frequently asked questions about David's Bridal Eau Claire WI
How is David's Bridal Eau Claire WI rated?
David's Bridal Eau Claire WI has a 4.9 star rating with 4,382 reviews.
When is David's Bridal Eau Claire WI open?
David's Bridal Eau Claire WI is closed now. It will open at 10:30 a.m.