David's Bridal Jacksonville South FL

4.7

Bridal
Jacksonville, FL

About this business

Consumer Goods Bespoke Clothing Bridal

Location details

The Shoppes at Southside, 9990 Southside Blvd., Jacksonville, FL, 32256, United States

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Weekday	Schedule	Status
Mon	10:30 a.m. to 7:30 p.m.
Tue	10:30 a.m. to 7:30 p.m.
Wed	10:30 a.m. to 7:30 p.m.
Thu	10:30 a.m. to 7:30 p.m.
Fri	10:30 a.m. to 7:30 p.m.
Sat	9:00 a.m. to 7:30 p.m.
Sun	10:30 a.m. to 6:00 p.m.

4.74,517 reviews

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Leah Rosado

Recommended

5 years ago

Sophie made my day so special. She was patient, helpful & added all the extra touches. Couldn’t have found my dream dress without her🥰

Business response:

Thank you so much for your kind words, Leah. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal

Autumn Martin Davis

Recommended

6 years ago

Think I need to give a shout out to Makaylah at David’s Bridal in Jacksonville, FL! I have been shopping for weeks for my red carpet gown. I’ve gone to every place in Valdosta and almost every single one in Jax. After shopping for hours upon hours, I found the perfect dress last weekend, Sunday. Only to get an update call this past Friday that it will not be here until this Thursday/Friday and still need to be altered. Well. We leave on Thursday for the awards show. Soooo. Panic set in. I shopped in Jax for hours yesterday a... read more

Business response:

Thank you so much for your kind words, Autumn Martin. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal

BreAnne Lane

6 years ago

Overall nothing to write home about... I got what I wanted and that was a bridesmaid's dress. I went and tried on the dress that I had been looking at online and ordered it to the store in the color that I wanted. The dress did come quickly BUT it's smaller than the one that I tried on originally and fits differently which is pretty frustrating considering I spent $160+ on it and now have to have it altered and hemmed. I've heard that they do alterations at this location but at no point during either of my visits was this ... read more

Business response:

Hello BreAnne. We are upset to see that you did not have a better experience with our store. We want to ensure that our guests are receiving great service and pristine merchandise. We apologize and will use this feedback to improve. Thank you, Ellice J.

Aprill Lillian

7 years ago

Man if there were negative stars I’d vote that - this is the second time I’ve had to deal with this place for a wedding and it just sucks the fun out of everything. No beverages on the floor meaning no champagne - girls aren’t smiling or happy to help. Finally got what we wanted specifying must come in by certain date and once paid they let us know It’s not and no refunds, no credits, no help. Never seen a more sour face bunch of jerks in my life. Our group trying to be happy, excited about our beautiful friend getting marri... read more

Business response:

Hello Aprill. We are sorry to hear that your time with us was not more enjoyable. We want to create a fun and positive atmosphere for our customers as well as providing accurate information. We apologize for falling short of this and will work to improve. Thank you, Ellice J.

Kathy Crowell

7 years ago

My future daughter in law was body shamed by one of your “associates “. Not only is this unprofessional, more importantly, it was shameful and disrespectful. I will tell any future bride to never shop in your so called establishment.

Business response:

Hello Kathy. We would like to apologize for the service you received at our store. We value and respect all of our customers and we are deeply sorry if we made your future daughter in law feel any other way. We would like to hear more about her experience, and invite her to email us at Dbcares@dbi.com (Attn.Ellice/JacksonvilleSouth) with more details. Thank you, Ellice J.

Beverly Norris Mitchell

7 years ago

I was there yesterday with my future daughter in law and it was not the best experience. We had to wait a half hour past her appointment time to be helped. The bridal consultant was very rude to the mothers present. They also stuck the bride to be in a dressing room in the back hallway instead of the full mirrors in the front dressing rooms. Than after an 1 hr. and 15 minutes after she was helped, she was told her time was up and she would have to make another appointment. Not the bridal experience we were expecting. Very po... read more

Business response:

Hello Beverly. We are so disappointed to hear that your time with us was not more enjoyable. While it is a company wide policy that we must keep to our appointment times, we understand that our guests are making a big decision and that it can take time to figure out the best dress for your event. Rudeness is unacceptable and we apologize. We will be sharing your experience with the management team and would love to have you back for a better visit. Thank you, Ellice J.

Gess Seoane-Cesconetto

7 years ago

I am only giving 1 star cause I can't give 0. This is the worst customer service I ever experienced my whole life. They do not honor their prices, their are rude and very misleading. Do not believe in the clock in their website, they keep changing the prices despite of the promising time the sale will last. A good customer service would put the customer in first place. First and last time here. Oh, and if you do not like walk-ins, you should let people know (they are very busy with their appointments...)

Business response:

Greetings, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. We hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Ellice J. ? (Insert City/Store Location)). We will be sure to share ... read more

Alyson Renee

8 years ago

Brides to be, FIND SOMEWHERE ELSE TO SHOP! First of all let me say, when I originally had my first appointment with alterations, it was fabulous. My seamstress worked relentlessly to make sure I was comfortable and happy with every alteration she would be making. Her friendly helpfulness is the ONLY reason I gave the place a two. When I went for my final fitting I, along with my mother were totally ignored by that day's staff. We were told to put the dress on so I did, and no one came out to even help us bustle it! Finally, ... read more

Business response:

Hello Alyson. On behalf of David's Bridal we would like to express our most sincere apologies. The service you received on your visit does not represent what we as a company stand for. Our goal is for all of our guests to be treated with unparalleled service and we did not provide that for you and your mother. We appreciate you sharing your feedback and will in turn share it with our executive teams. Your comments are what allow us to grow as a company. Thank you, Ellice J.