David's Bridal Jacksonville South FL

Elise Pino 

on Facebook

8 years ago

I originally gave a review and has since deleted it. The only reason why I'm giving one star is because I have to. This review is strictly for Liz and store manager Laura. Laura set an expectation for a layaway order and did not deliver on that expectation. Not one apology or even an acknowledgement when I came into the store to pick up my order. The previous associates I worked with before were excellent. However as managers Liz and Laura displayed poor customer service and unfortunately I will not be ordering from this sto... read more

T Kimberly Gant 

on Facebook

8 years ago

Don,t over book! If an 11:00 apt comes in she should see the next available sales associate. Instead I waited over 30 minutes to see someone when other people that came in later was seen first! The associate I had wasn't needed! I found my daughter an empty dressing rooom, I had to find additional dresses for my daughter, I did everything! Then when she found the time she asked if we could move to the other side of the store and use a very small dressing room in the corner!!! It was crazy that you want her to redress and mov... read more

Trina Spong 

on Facebook

8 years ago

My niece had an appointment to try on wedding dresses yesterday. I personally did a better job at helping my niece than the associate that was supposed to be helping us. We told her what we were looking for and my nieces size, but she did nothing to help us actually try to find anything. Once we found a few dresses and my niece was trying them on, the associate never tried to inquire from my niece what she liked or disliked about the dresses. For the most part all she did was get us a room, the undergarments, and put the... read more

Elizabeth Meemken 

on Facebook

8 years ago

Had an appointment. Got almost no help or attention. Store too busy. Consultants helping multiple people at once. Very nice, trying hard but just not enough staff to give proper help. No suggestions after I got to the fitting room no additional options brought to me based on preferences. Disappointed. 

Daniel Bibona 

on Facebook

8 years ago

This store's service is extremely horrible. After emailing the corporate HQ about this I have had no response in over 4 days. The employees to managers are inept and provide terrible service to Brides to be. They have my fiancee upset and stressed in a time which should be happy. The location lost her and her bridesmaids information, sizes, dress types and cannot find the information and seem to not care about the people who are spending money there. We have driven over 70 miles up to them over 4 times to get it right. If i... read more

Hannah Sorrow 

on Facebook

8 years ago

I had an appointment scheduled today for my first wedding gown shopping experience. I'll admit, I was apprehensive because I have seen some bad reviews, but my experience was better than I could've hoped for! Dana was my consultant. She was very friendly, attentive, and patient. I couldn't have asked for a better consultant. She made me feel 100% comfortable. I left with a dress in mind but had another appointment scheduled later in the day that I still wanted to go to. My experience at the other shop was awful. I got in tou... read more

Sharon Glaesmann Moore 

on Facebook

8 years ago

I was on time for my appointment. I had to wait over 15 minutes for my consultant then was told she would be sharing her time between myself and another bride! Unacceptable and very unprofessional! Several dresses were selected by members of my party for which I tried on all of them before my consultant ever offered a corset/bra or spanx (it was obvious to see I am a plus size bride). My consultant made several remarks letting everyone in my party know that she was a dictator and even referenced that all will comply! REALLY!... read more