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David's Bridal Jacksonville South FL
- Bridal
- Jacksonville, FL
About this business
Location details
The Shoppes at Southside, 9990 Southside Blvd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I originally gave a review and has since deleted it. The only reason why I'm giving one star is because I have to. This review is strictly for Liz and store manager Laura. Laura set an expectation for a layaway order and did not deliver on that expectation. Not one apology or even an acknowledgement when I came into the store to pick up my order. The previous associates I worked with before were excellent. However as managers Liz and Laura displayed poor customer service and unfortunately I will not be ordering from this sto... read more
Business response:
Hi Beth, thank you for your star rating. We are disappointed to see that our team did not provide you with a 5 star experience, and we would like to know where we can improve. Please send us an email to dbcares@dbi.com (Attn:Ellice/JacksonvilleS). Thank you, Ellice J.
Don,t over book! If an 11:00 apt comes in she should see the next available sales associate. Instead I waited over 30 minutes to see someone when other people that came in later was seen first! The associate I had wasn't needed! I found my daughter an empty dressing rooom, I had to find additional dresses for my daughter, I did everything! Then when she found the time she asked if we could move to the other side of the store and use a very small dressing room in the corner!!! It was crazy that you want her to redress and mov... read more
Business response:
Hello T Kimberly. We cannot apologize enough for the service you and your daughter received during your experience with David's Bridal. Our goal as a company is to provide exemplary service to all of our guests and it hurts us when we hear that we did not accomplish that. We would love another opportunity to give her the service she deserves. Please email us at Dbcares@dbi.com (attn: Ellice) so we can set you up with an appointment for a more personal experience. Thank you, Ellice J.
My niece had an appointment to try on wedding dresses yesterday. I personally did a better job at helping my niece than the associate that was supposed to be helping us. We told her what we were looking for and my nieces size, but she did nothing to help us actually try to find anything. Once we found a few dresses and my niece was trying them on, the associate never tried to inquire from my niece what she liked or disliked about the dresses. For the most part all she did was get us a room, the undergarments, and put the... read more
Business response:
Hello Trina, we are very sorry that your recent visit to our store was a sub par experience. We want every guest to feel special and well taken care of. We did not accomplish that for you and your niece and we apologize. We will be sure to share your feedback with our team to ensure we do better moving forward. Thank you, Ellice J.
Had an appointment. Got almost no help or attention. Store too busy. Consultants helping multiple people at once. Very nice, trying hard but just not enough staff to give proper help. No suggestions after I got to the fitting room no additional options brought to me based on preferences. Disappointed.
Business response:
Hello Elizabeth. We would like to apologize on behalf of David?s Bridal for your recent experience in our store. As we are in our busier season, our stylist sometimes have to work with more than one party at a time. That being said, we always try to ensure that every guest still gets the attention and time that they deserve. We are sorry that on your visit we did not live up to that standard and will be sure to pass along your feedback so that our team can grow from it. Thank you, Ellice J.
This store's service is extremely horrible. After emailing the corporate HQ about this I have had no response in over 4 days. The employees to managers are inept and provide terrible service to Brides to be. They have my fiancee upset and stressed in a time which should be happy. The location lost her and her bridesmaids information, sizes, dress types and cannot find the information and seem to not care about the people who are spending money there. We have driven over 70 miles up to them over 4 times to get it right. If i... read more
Business response:
Hello Daniel, We are so sorry to to know that your experience with us was less than rewarding. We would love to look into your fiances order for you. (dbcares@dbi.com, Attn: Ellice J- Jacksonville) Warmest Regards, Jill K
I had an appointment scheduled today for my first wedding gown shopping experience. I'll admit, I was apprehensive because I have seen some bad reviews, but my experience was better than I could've hoped for! Dana was my consultant. She was very friendly, attentive, and patient. I couldn't have asked for a better consultant. She made me feel 100% comfortable. I left with a dress in mind but had another appointment scheduled later in the day that I still wanted to go to. My experience at the other shop was awful. I got in tou... read more
Business response:
Hello Hannah, congratulations on finding THE dress! We are so pleased that you gave us a chance and we were able to surpass your expectations. We will be sure to let Dana know how much her assistance meant to you! Best wishes, Ellice J.
I was on time for my appointment. I had to wait over 15 minutes for my consultant then was told she would be sharing her time between myself and another bride! Unacceptable and very unprofessional! Several dresses were selected by members of my party for which I tried on all of them before my consultant ever offered a corset/bra or spanx (it was obvious to see I am a plus size bride). My consultant made several remarks letting everyone in my party know that she was a dictator and even referenced that all will comply! REALLY!... read more
Business response:
Hello Sharon. We would like to take this opportunity to apologize for your experience. While we do sometimes need to have our stylists work with more than one guest at a time, we strive to give everyone the attention and focus that they deserve. We are saddened to hear that your consultant was not able to do that for you. We would love to have you back for a better experience. If you would like to do so, please email us at Dbcares@dbi.com (attn: Ellice) so we can set up a comeback appointment for you. Thank you, Ellice J.
Business response:
Hi Lindsey, thank you for your star rating. We are disappointed to see that our team did not provide you with a 5 star experience, and we would like to know where we can improve. Please send us an email to dbcares@dbi.com (Attn:Ellice). Thank you, Ellice J.
Frequently asked questions about David's Bridal Jacksonville South FL
How is David's Bridal Jacksonville South FL rated?
David's Bridal Jacksonville South FL has a 4.7 star rating with 4,518 reviews.
When is David's Bridal Jacksonville South FL open?
David's Bridal Jacksonville South FL is closed now. It will open tomorrow at 10:30 a.m.