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David's Bridal Johnson City TN

4.8

Retail
Johnson City, TN

About this business

Retail

Location details

3135 Peoples Street Ste 100, Johnson City, TN, 37604, United States

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Weekday	Schedule	Status
Mon	10:30 a.m. to 7:30 p.m.
Tue	10:30 a.m. to 7:30 p.m.
Wed	10:30 a.m. to 7:30 p.m.
Thu	10:30 a.m. to 7:30 p.m.
Fri	10:30 a.m. to 7:30 p.m.
Sat	9:00 a.m. to 7:30 p.m.
Sun	10:30 a.m. to 6:00 p.m.

4.83,691 reviews

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Jenna Robinson

Recommended

4 years ago

I had the absolute best experience at David’s Bridal in Johnson city! I had spoken on the phone with the manager, Kathy, earlier in the week and she was so nice. My stylist, Shayne, was amazing!!! He listened to me about what I liked and didn’t like, and brought me out a “wildcard” dress. I was hesitant at first because I didn’t think I’d like it, but as soon as I looked at myself in it, I cried and knew it was the one. Not only was Shayne amazing with me, but one of my bridesmaids who came with me had a family emergency oc... read more

Business response:

Hi Jenna and congratulations! We are delighted to hear that you had such a wonderful experience with Kathy and Shayne. We hope to see pictures of the big day! Best wishes, DBI

Kayla Campbell Keller

Recommended

4 years ago

My sister is getting married so we made an appointment for bridesmaids. We originally had two girls coming and showed up with five instead. We were greeted warmly by Kathy and immediately given to our stylist Patrick. We had no idea what colors or dresses we wanted, we just knew we wanted colorful and had a bouquet Pinterest picture for inspiration. Patrick went above and beyond to help us with everything! He came up with a beautiful color palette and helped each bridesmaid find the perfect dress for them, even with some bod... read more

Business response:

Hi Kayla and congratulations to your sister! We are ecstatic to hear that our team has taken such wonderful care of you. We will be sure to share your many compliments with Kathy, Patrick, and the rest of the team! Best wishes, DBI

Katie Lynn Mattioda

Recommended

5 years ago

Emma was the best help there. Best experience ever. I also walked away saying yes to the most beautiful dress!!

Business response:

Thank you so much for your kind words, Katie Lynn. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal

Zachary Lee Ramsey

5 years ago

What a joke. Great selection of gowns, but terrible service. My poor sister paid $50 extra to have her gown dry cleaned. Picked it up today, and there's make-up stains on it from where others have tried it on. The alterations were made with a different shade of white than the original gown. Do they offer to help? Of course not. Had to take it for overnight dry cleaning. Yet somehow they were perfectly comfortable keeping her money. Get your gown here if you want, but be wary about relying on them for any kind of service.

Business response:

Hello Zachary, we are so sorry to hear of the condition in which your sisters gown arrived to her. So that we can properly address these concerns, please have her email us at DBCares@dbi.com (attn:Johnson City) with all details. Best, BrittianyB.

Stevi Snyder

5 years ago

Very rude staff besides maybe 2 people.

Emily Maness

5 years ago

I have had nothing but trouble with David’s bridal. Staff is always friendly but apparently have no idea what they’re doing. First I was charged when I shouldn’t have been, I did get refunded but had to drive 2 hours for that since they couldn’t do it over the phone. NOW the refund caused me to have to start a new layaway which is due for pay off/pick up on 4/22 and the store is closed. I don’t know how I’m supposed to pay so I call support and I have called 3 times and nobody can give me a straight answer and EVERY ONE I SP... read more

Brandie Frazier

7 years ago

I went to David's Bridal to find my wedding Dress and I did find a beautiful dress that I liked but the experience was not worth it. I felt that having a appointment was my time and I understand that there is walk ins and they may have to help other people but in the middle of trying on my dress the Lady just disappeared to go help other customers and we had to go hunt her down. she just kept taking off as we had more questions for her and had to continuously. When I went back for my final and last fitting I was again left a... read more

Business response:

Hello Brandie, we sincerely apologize that your experience with us was less than satisfactory. We are working with the store to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time that they deserve. We want to thank you for taking the time to provide us with this feedback as It allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better customer service for the future. Thank you, April B.

Lori Dalton Mabe

7 years ago

We were having a good experience, while shopping for my daughters wedding dress, Morgan was her consultant and she couldn’t have been better to us. Her dress and belt was paid in full that day. I think that when we left without making an appointment to come back to have her bridesmaids shop might have been the game changer. (At that time she had not even asked all of her girls yet) We were told that the dress would be in the 1st of June or by the 3rd. To our surprise it came in mid May, still great for them but we were told ... read more

Business response:

Hello Lori, we sincerely apologize that your experience with us was less than satisfactory. We are working with the store to construct a better means of assistance with appointment during our busy seasons. Our team want to make sure that each customer time is valued. Thank you again for your feedback, we will be sure to correct this to ensure a better experience in the future. Thank you, April B.

Ashlynn Gillenwater

7 years ago

I wasn't going to say anything because being in a wedding and planning my own (mostly reception) at the same time is stressful enough, but after the experience that one of the bridesmaids had today, I will not remain silent. We came there to try on dresses for the wedding that we will be in. The other bridesmaid couldn't make it and we told our stylist, Harley, that she will come by later to get hers. We tried on and bought our dresses for the wedding and told our friend the dress and the size and the color. While we were t... read more

Business response:

Hello Ashlynn. We would like to apologize for the less then professional attitude you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with an awesome experience. Thank you for your feedback, we will to address it with our team to ensure a better experience in the future. Best wishes, April B.